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27 квітня 2022

Senior Account Manager (remote) (вакансія неактивна)

Київ, за кордоном, віддалено

Senior Account Manager (remote)

REQUIREMENTS:

  • Technical background in IT service/product company
  • Relevant experience in Account Management in outsource 3+ years
  • Proficient English (at least Upper-Intermediate/Advanced)
  • Experienced user of Google products (Gmail, Google Calendar, Excel, etc.)
  • You are self-managed, able to take responsibility for your actions, and also enthusiastic and ambitious
  • You practice a proactive approach when you prevent issues from happening before they actually do
  • You are allergic to “I tried” and accept only “I did.”
  • You take initiative and have a big desire to help/step up when we need you

Would be great if you have:

• Experience working with Upwork.

Responsibilities :

  • Building and maintaining relationships with clients based on trust and respect
  • Working closely with the production team and analyzing current development work in order to improve it
  • Resolving complaints and preventing potential issues
  • Carrying out client satisfaction surveys and reviews
  • Passing leads to the sales team and following up on progress.
  • Observing projects that don’t require a lot of project management work

The Company offers:

• Salary fixed in USD;

• Referral and Delivery bonus system;

• Opportunity to grow and lead the Team Lead;

• In Kyiv, Uzhgorod, and Bishkek we have comfortable offices or remote;

• Flexible work schedule and opportunity to work remotely;

• Opportunity to learn and attend conferences, training, R&D, hackathons that 50% of it covers by the company;

• Compensation for sick leaves and in that case if you have COVID — 19 then the company covers your treatment;

• Remote or office, we support the work&travel approach, we use the human-to-human style, we are on top of a cutting-edge tech stack, we constantly improve our team and ourselves.

About the Company:

Team of Real JavaScript Ninjas who sharpen their skills to be Top Delivery Experts.
Our client has launched 120 projects with their Happy Clients.
The Company delivers mostly in Fintech and HealthCare producing Web and Mobile complex applications, SAAS solutions.
The company was founded more than 10 years, with a team of more than 160 employees.
They are a Human-to-Human company, and this is both about our approach to interaction with employees and approaches to working with clients.
Trust—is the foundation of this.
Mission—is to connect clients with the best talent in IT for life.