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At FluentPro Software, we develop great software solutions for Work Management, as well as Enterprise Portfolio/Project Management. Our product line includes configuration management and migration solutions, Business Intelligence and Data visualization products — all available both on-premises and as SaaS.
2 октября 2019

1st Line Customer Support Engineer

Харьков

Необходимые навыки

• Upper-Intermediate English
• Advanced Russian or Ukrainian as a must
• Excellent communication skills
• Excellent PC skills and a good technical background in general
• Ability to prioritize support issues
• Ability to think laterally when solving problems
• Quick-learner, flexible and able to multitask
• Ability to work in shifts

Предлагаем

* An opportunity for self-realization and professional growth
* Convenient location (a few minutes from a subway station)
* Paid sick-leave, 20 working days of vacation, public holidays are a day off
* Friendly team of professionals
* Comfortable working environment, free coffee and cookies
* Corporate health insurance
* Compensation for trainings and English courses
* Corporate events, team building

When you send your CV you give us consent to the processing of your personal data in order to selecting and hiring the company’s staff.

Обязанности

* Ensure that all service requests from customers are received, captured and managed through to closure or escalation to the higher level of technical support
* Answer customer queries in a professional manner
* Investigate and resolve (if possible) issues related to our Software, including analysis of symptoms and determination of problems behind them
* Use the existing collection of help, troubleshooting and how-to articles, as well as gained experience, when resolving issues
* Contribute to the existing knowledge base, update user guide with new articles
* Liaise with the higher level of technical support to assist with efficient resolution of issues
* Coordinate meetings, gather information about the customers and collect customers’ feedbacks

О проекте

At FluentPro Software, we spend all our time creating great software products and supporting companies that use Microsoft Project Server 2010/2013 and Microsoft Project Online. We are now looking to increase our support team with a 1st line Customer Support Engineer role.
The 1st line Customer Support Engineer will be providing a direct point of contact for customers to assist in troubleshooting and resolving issues with the product, or detection of the need to escalate/transfer the issue to a higher level of technical support.

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