At FluentPro Software, we develop great software solutions for Work Management, as well as Enterprise Portfolio/Project Management. Our product line includes configuration management and migration solutions, Business Intelligence, and Data visualization products — all available both on-premises and as SaaS.
18 квітня 2022

L2 Support Engineer

Харків, віддалено

FluentPro Software is a leader in migration, governance, administration, business intelligence, and integration software for companies that use Microsoft Project Portfolio Management solutions.

The 2nd line Customer Support Engineer is a direct point of contact for 1st line customer support engineers who assist in troubleshooting and resolving issues with the product or detects the need to escalate/transfer the issue to product teams.

We invite L2 Support Engineer to join us. If you want to work in product IT company, love to learn new stuff, and not afraid of challenges, do not hesitate to contact us. We believe in common sense in everything we do!

This is how our perfect candidate’s profile looks like:

  • At least 1 year of commercial experience as Customer Support Engineer
  • Solid spoken and written English, at least B2
  • Troubleshooting and providing remote technical support (application, OS, or Networking)
  • Understanding of the network services principles (DNS, DHCP, SMTP, HTTPS, FTP)
  • Fast, reliable and responsible
  • Good troubleshooting skills
  • Good communication skills

Will be a plus:

  • Knowledge of networking technologies (VPN, VLAN, firewalls, NAT, Wi-Fi, SSL, TLS etc.)
  • Understanding of SQL, NoSQL
  • Experience with at least one cloud provider (AWS\GCP\Azure)
  • Scripting will be a great advantage

Main responsibilities:

  • Participate meeting to set up & configure our products
  • Resolve support cases which require server-side investigation, from DEV team and from end customers
  • Deep understanding of our products, support on engineering level (network, OS, DB troubleshooting)
  • Create and maintain product troubleshooting guides
  • Support products infrastructure, following maintenance guides

What we offer:

  • Professional support and mentoring from senior team-members
  • Career growth and professional development
  • Modern comfortable office space near the subway
  • Paid sickness leave
  • Annual vacation of 20 working days, public holidays
  • Corporate health insurance
  • Sports reimbursement
  • Corporate events, team buildings