Fluent Trade Technologies is the fastest ‘end-to-end’ data & trading technology provider in the FX, FI and Futures markets. Fluent is a market leader with a significant tier 1 & 2 client base in the financial world, Please visit us at www.fluenttech.net You are more than welcome to join our...
28 лютого 2019

Support Team leader (вакансія неактивна)

Харків

Необхідні навички

Desired Skills & Experience

● Experience of 2+ years in Managing a support team for a back-end software
● Linux knowledge : analyze logs , regexp, processes
● Experience as support Engineer for production environments
● Excellent English

Буде плюсом

Advantage

● Financial background: FIX protocol, FX trading,
● Scripting: one of bash, python, Perl, Cshell
● Basic Network knowledge, telnet, TCP/IP
● Experience with ServiceNow
● Experience with Jira, Jenkins
● Experience with SVN
● Experience with C++

Обов’язки

Fluent supplies ultra-low-latency engines for Tier-1 banks in EU and the US. As a team leader in the support team you will be hands-on support while also managing a team of 5-10 support engineers. The team will support both technical and non-technical end-users. Scripting and documentation project will also be included.
The team will:
● Monitor an operational financial system
● Interact with customers in the US/EU as tier-2/3 support
● Take ownership of technical issues, and work with our Development group to resolve more advanced issues when necessary.
● Perform configuration modifications, Documenting troubleshooting and problem resolution steps

The Team leader will:
● Create and enforce procedures and methodology
● Create and use KPIs and reports
● Manage the team’s work (tasks, response times, shifts etc)
● Do some hands-on work, and a few shifts
● Work closely with customers and R&D

Про проєкт

Fluent is an exclusive global boutique fintech software firm l that provides the world’s largest global banks and hedge funds with state-of-the-art technology. Fluent is comprised of highly talented senior software engineers who have built and maintain Fluent’s proprietary revolutionary and disruptive technology.

Please visit us at www.fluenttech.net

To Apply:
● Please send CVs: to [email protected]
● Specify “Support Position” and full name in English in the subject line of the email
● Please specify your city of residence.
● Please specify salary expectations

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