Fluent Trade Technologies is the fastest ‘end-to-end’ data & trading technology provider in the FX, FI and Futures markets. Fluent is a market leader with a significant tier 1 & 2 client base in the financial world, Please visit us at www.fluenttech.net You are more than welcome to join our...
4 жовтня 2022

Support Engineer (Linux) — UA Night Shifts/US Day Shifts (вакансія неактивна)

за кордоном, віддалено

Fluent Trade Technologies is the fastest ‘end-to-end’ data & trading technology provider in the FX, FI and Futures markets.

Fluent is a market leader with a significant tier 1 & 2 client base in the financial world,

Please visit us at www.fluenttech.net

We are growing and inviting you to join our today’s new projects as

Application Support Engineer (Linux / FinTech/Trading)

The Support Engineer will be responsible for providing high-quality and effective support to Fluent’s rapidly growing customer base.

The support engineer provides high-quality technical support for Fluent’s rapidly growing customer base (global banks). As an expert in both the infrastructure and applicative aspects, the engineer will support both technical and non-technical end-users.

Responsibilities:

  • Respond to customers’ inquiries relating to information, product functionality and issues.
  • Log and classify all calls and requests for assistance in Service Now
  • Recognize and escalate recurring problems, inferior processes or outdated procedures.
  • Perform configuration modifications, documenting troubleshooting and problem resolution steps.
  • Work on assigned customer integration projects

REQUIREMENTS

  • Linux and Ability to analyze log files. Knowledge of regexp, processes.
  • Knowledge of scripting — at least one of Bash, Python, Perl or CShell
  • 3-5 or more years of experience in support/technical role
  • Basic network knowledge — Telnet, TCP/IP
  • English — Ability to communicate and engage effectively, verbally and in writing
  • Excellent analytical skills with the ability to solve problems and develop solutions.

Advantage

  • experience in support/technical role in financial markets with FIX protocol, eFx, Jira ,SVN, C++