Application Support Engineer (вакансія неактивна)

Fluent Trade Technologies is the fastest ‘end-to-end’ data & trading technology provider in the FX, FI and Futures markets.

Fluent is a market leader with a significant tier 1 & 2 client base in the financial world,

Please visit us at www.fluenttech.net

We are growing and inviting you to join our today’s new projects as

Application Support Engineer (Linux / FinTech/Trading) from Kharkiv or Ukraine

The Support Engineer will be responsible for providing high-quality and effective support to Fluent’s rapidly growing customer base.

The support engineer provides high-quality technical support for Fluent’s rapidly growing customer base (global banks). As an expert in both the infrastructure and applicative aspects, the engineer will support both technical and non-technical end-users.

Responsibilities:

• Respond to customers’ inquiries relating to information, product functionality and issues.
• Log and classify all calls and requests for assistance in Service Now
• Recognize and escalate recurring problems, inferior processes or outdated procedures.
• Perform configuration modifications, documenting troubleshooting and problem resolution steps.
• Work on assigned customer integration projects

REQUIREMENTS

• Linux and Ability to analyze log files. Knowledge of regexp, processes.
• Knowledge of scripting — at least one of Bash, Python, Perl or CShell
• 3-5 or more years of experience in support/technical role
• Basic network knowledge — Telnet, TCP/IP
• English — Ability to communicate and engage effectively, verbally and in writing
• Excellent analytical skills with the ability to solve problems and develop solutions.

Advantage

• experience in support/technical role in financial markets with FIX protocol, eFx, Jira ,SVN, C++