Мы гордимся нашей Support командой и приглашаем к сотрудничеству опытного тимлида!
Вас ждет work/life balance без регулярных extra hours, оплата около 3К+ $.
Мы — продуктовая компания в финтех домене. Нашим саппортам отведена одна из ключевых ролей — техническая и нетехническая поддержка наших заказчиков в разных точках мира.
Вам пригодятся:
— опыт работы тимлидом в customer support
— уверенные знания Linux и bash
— Upper Intermediate English +
— желание развиваться в смежных областях
Мы находимся в самом сердце Харькова — м.Площадь Конституции.
Присоединяйтесь и получайте удовольствие от работы вместе с нами!
Technical Customer Support TL / Manager (Kharkiv)
Fluent supplies ultra-low-latency engines for Tier-1 banks in EU and the US. As a team leader in the support team you will be hands-on support while also managing a team of
The team will:
Monitor an operational financial system
Interact with customers in the US/EU as tier-2/3 support
Take ownership of technical issues, and work with our Development group to resolve more advanced issues when necessary.
Perform configuration modifications, Documenting troubleshooting and problem resolution steps
The Team leader will:
Create and enforce procedures and methodology
Create and use KPIs and reports
Manage the team’s work (tasks, response times, shifts etc)
Will fully understand the Fluent solution and will be able guide the team members
Do some hands-on work and day/evening/some night shifts
Work closely with customers
Desired Skills & Experience
Experience of 2+ years in Managing a support team for a back-end software
Linux knowledge : analyze logs , regexp, processes
Experience as support Engineer for production environments
Excellent English
Advantage
Financial background: FIX protocol, FX trading,
Scripting: Bash or Python
Experience Network knowledge, telnet, TCP/IP
Experience with Jira, Jenkins
Experience with SVN
Experience with C++
О компании Fluent Trade Technologies
Fluent is a Luxembourg fintech company with a few offices globally.
We provide the world’s largest global banks and hedge funds with state-of-the-art technology.
Fluent has fast-growing R&D centers in Kharkiv and Dnipro.
Our team is comprised of highly talented senior software engineers who have been building and maintaining Fluent’s proprietary revolutionary and disruptive technology.
fluenttech.net