Fluent is a Luxembourg fintech company with few offices globally. We provide the world’s largest global banks and hedge funds with state-of-the-art technology. Fluent has a fast-growing R&D center in Kharkiv and an additional office in Dnipro.
8 мая 2020

Technical Customer Support TL / Manager (Linux/English)

Харьков $2500–3500

Необходимые навыки

Мы гордимся нашей Support командой и приглашаем к сотрудничеству опытного тимлида!
Вас ждет work/life balance без регулярных extra hours, оплата около 3К+ $.

Мы — продуктовая компания в финтех домене. Нашим саппортам отведена одна из ключевых ролей — техническая и нетехническая поддержка наших заказчиков в разных точках мира.

Вам пригодятся:
— опыт работы тимлидом в customer support
— уверенные знания Linux и bash
— Upper Intermediate English +
— желание развиваться в смежных областях

Мы находимся в самом сердце Харькова — м.Площадь Конституции.
Присоединяйтесь и получайте удовольствие от работы вместе с нами!


Technical Customer Support TL / Manager (Kharkiv)
Fluent supplies ultra-low-latency engines for Tier-1 banks in EU and the US. As a team leader in the support team you will be hands-on support while also managing a team of 5-6 support engineers. The team will support both technical and non-technical end-users. Scripting and documenting the project will also be included.

The team will:
Monitor an operational financial system
Interact with customers in the US/EU as tier-2/3 support
Take ownership of technical issues, and work with our Development group to resolve more advanced issues when necessary.
Perform configuration modifications, Documenting troubleshooting and problem resolution steps

The Team leader will:
Create and enforce procedures and methodology
Create and use KPIs and reports
Manage the team’s work (tasks, response times, shifts etc)
Will fully understand the Fluent solution and will be able guide the team members
Do some hands-on work and day/evening/some night shifts
Work closely with customers

Desired Skills & Experience

Experience of 2+ years in Managing a support team for a back-end software
Linux knowledge : analyze logs , regexp, processes
Experience as support Engineer for production environments
Excellent English

Financial background: FIX protocol, FX trading,
Scripting: Bash or Python
Experience Network knowledge, telnet, TCP/IP
Experience with Jira, Jenkins
Experience with SVN
Experience with C++

О проекте

О компании Fluent Trade Technologies

Fluent is a Luxembourg fintech company with a few offices globally.
We provide the world’s largest global banks and hedge funds with state-of-the-art technology.
Fluent has fast-growing R&D centers in Kharkiv and Dnipro.
Our team is comprised of highly talented senior software engineers who have been building and maintaining Fluent’s proprietary revolutionary and disruptive technology.


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