VIP Manager (German) (вакансія неактивна)

About company

Our client is an ambitious iGaming product focused on becoming the #1 choice for players in its target markets. The company combines a fast-paced environment, strong product vision, and a culture of ownership, giving employees the opportunity to influence business results without unnecessary bureaucracy.

Responsibilities

• Manage a portfolio of VIP players and serve as their main point of contact across phone, chat, email, Telegram, and WhatsApp.
• Build and maintain strong, trust-based relationships through proactive and personalized communication.
• Drive VIP retention and reactivate inactive high-value players.
• Monitor player activity and identify retention opportunities and potential risks.
• Develop personalized bonuses, rewards, and exclusive offers to maximize engagement and lifetime value.
• Collaborate with CRM and Marketing teams on VIP campaigns and loyalty initiatives.
• Resolve player requests and complaints with a solution-oriented approach.
• Track VIP performance and prepare regular reports.
• Contribute ideas to improve VIP processes and customer experience.

Requirements

• 1+ year of experience in iGaming within VIP Management.
• Strong understanding of VIP player lifecycle and retention strategies.
• Experience working with CRM systems and customer segmentation.
• Excellent communication and relationship management skills.
• Proactive approach with confidence in outbound communication.
• KPI-driven mindset.
• Ability to remain calm and solution-focused in challenging situations.
• Experience with Tier-1 markets is considered an advantage.
• Fluent German (C1 or native level) is mandatory.
• English at Intermediate level or above.

What Our Client Offers

• Fully remote position.
• Competitive salary based on experience and performance.
• Paid vacation, sick leave, and an extra birthday day off.
• Fast decision-making and minimal bureaucracy.
• Opportunity to directly influence VIP revenue and business growth.
• Professional, international team with excellent career development opportunities.
  
  📩 If you’re interested in learning more about this opportunity, feel free to apply or send me a direct message. I’ll be happy to share additional details about the role and the hiring process.