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Fareportal is a technology company that powers leading online and hybrid travel agencies like CheapOair, OneTravel, and Travelong. We use technology to help people take much-needed vacations or get the best deals on travel through our products. But that all starts in the back end.
11 сентября 2019

Senior Product Analyst

Киев

Необходимые навыки

• Bachelor’s degree preferred or equivalent
• 3+ years of proven work experience as a Product Owner/Business/Product Analyst
• Strong preference for Travel/E-commerce industry experience
• Must be fluent in written and spoken English
• Strong data management / modeling and reporting analytics skills
• Strong interpersonal skills, including strong verbal, written communication skills and excellent listening skills
• Ability to interact efficiently with all levels within and outside the organization, including senior management
• Ability to work on many tasks simultaneously in a high pressure environment
• Ability to work successfully across cultures and regions
• Ability to develop new ideas and creative solutions
• Process/System Analysis experience
• Developing user stories experience
• User Acceptance Testing experience
• Database /Cube — Ability to write basic SQL queries
• MS Visio/Unit Test & Mock-ups frameworks/BI
• Knowledge of Global Distribution Systems (GDS) like Sabre and Amadeus

Будет плюсом

KPI’s:
a. Call Center Revenue
b. CPT
c. CSAT
d. ESAT

Предлагаем

• Opportunity to build a successful product that grows dynamically within American market
• Opportunity to work in a great international Team
• In-house, full-day work at the office — Business Center 101 Tower
• Competitive compensation
• Professional and career growth
• Paid vacation and sick leaves
• A benefits package
• Events and team buildings
• Free English classes with native speakers and gym right in the Business Center

Обязанности

• Have a deep understanding of existing flight booking systems and transaction management systems used in Fareportal call center environment and collaborate with business and technology stakeholders to continually enhance and optimize them
• Have a solid knowhow of the transactional messaging technologies like email, SMS, chat, etc and continually develop a robust customer communication platform
• Take complete ownership of all products assigned to Operations Product Customer Service squad
• Manage backlog of projects in his teams span and prioritize them based on cost-benefit analysis in collaboration with leadership team
• Translate scope and strategy into detailed requirements and prototypes
• Collaborate with technology teams to carry out feasibility analysis, identify solution options and deliver new product features
• Monitor post-implementation performance for adherence to goals and objectives
• Have a good understanding of the practical application of data relationships between various systems
• Partner with all internal stakeholders to help drive the business
• Ability to create adhoc reports and powerful analytics dashboard
• Deliver good quality documentation along with BPM & Work Flows
• Lead Daily Scrum and Sprint planning meetings
• Perform User Acceptance Testing and send out release notes to the business community

О проекте

Fareportal is seeking a Senior Product Analyst to join our Operations Team in Kyiv.

At Fareportal, we create technology that is driving innovation in the travel industry — one of the world’s fastest-growing sectors. Our employees are the core of our organization and together we’re revolutionizing the way people book travel. Our portfolio of brands including CheapOair and OneTravel receive over 100 million visitors annually and drive over $4 billion in annual revenue.

our the best candidate is highly motivated and passionate about comprehensive understanding of business issues in a highly competitive online travel environment, has the ability to analyze them, make recommendations and create solutions in collaboration with multiple product and technology teams to address the gaps and create business value. This individual thinks/acts globally and contribute innovative ideas to further Fareportal product management needs and create business efficiencies in Operations and Finance areas.

There isn’t a better time to join our growing global team as you will have the opportunity to work with the newest cutting edge technology on the market as well as the best developers.

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