Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.
— Analytical skills
— Understanding SDLC
— Knowledge of SQL (ability to write SQL query to extract data upon request)
— Excellent written and verbal communication skills
— An ability to communicate with non-technical people on IT issues, build and maintain good relationships with clients and colleagues
— Knowledge of typical web application architectures (layers, protocols)
— Familiar with Atlassian Jira, Confluence, Service Desk
— Experience with basic Unix shell commands (to grep logs, for example)
— Understanding UML, BPMN
— Opportunities for professional and career development
— Friendly and dynamic work environment
— Informal style of leadership and communication
— Flexible working arrangements: from
— Modern office facilities in the city center (Kontraktova Ploshcha metro station)
Providing answers for customers in company’s Service Desk according to established SLAs to help them achieve their goals.
— Classification of users’ requests (question, request for data export, bug report, feature request)
— Answering questions regarding how our in-house systems work
— Performing data export tasks
— Doing preliminary analysis (to ensure clarity of user’s goal) for feature development requests
— Investigating details (context, preconditions, steps to reproduce) of bug reports
Everad is a global direct advertiser and CPA network in nutra vertical “Health&Beauty”.
We started in 2012 with a small team on boards. Now more than 200 employees work in the company. We cover markets of the CIS, Europe, Asia and Central Africa.
In addition, our company is recognized as one of the best employers in Ukraine according to the DOU 2018 — 2019 rating.