Eurekos is a danish company, headquarters just north of Copenhagen with development center in Lviv. As a learning technology company, our flagship product is the Eurekos Learning Platform, and the strategy and mission is to work with clients and partners to customize, and create an impactful learning environment to match exact needs.
10 августа 2021

Customer Care Representative (вакансия неактивна)

Львов

Required skills

  • 1+ years of experience in support of software applications or products
  • Analytical and troubleshooting skills
  • Strong ability to locate and describe the problem, attentiveness to the details
  • Ability to effectively communicate technical information in non-technical terms
  • Great teamwork skills
  • Strong desire to be always helpful
  • Experience with Jira, Confluence, ServiceDesk
  • Upper intermediate English level

As a plus

  • Understanding of UX/UI principles
  • Basic knowledge of HTTP protocol and REST API

Responsibilities

  • Provide the 2nd line of application technical support for our customers
  • Identify, analyze and troubleshoot technical issues and provide our customers with effective solutions
  • Defect management through the operational flow
  • Android/iOS, web applications troubleshooting
  • Collaborate with development team in improving and clarifying documentation and collaterals for error troubleshooting, infrastructure maintenances and custom development
  • Help building and improving the process allowing for a smooth, simple and fast integration for our customers
  • Document common support cases in the company’s knowledge base
  • Provide feedback on the efficiency of the customer service process
  • Help the customers to configure our product up to their business needs
  • Eliminate all the reasons that might make customers leave

We offer

  • Ability to work on interesting and complex product
  • Ability to impact product roadmap
  • Flexible schedule
  • Competitive salary according to qualification
  • Friendly team and cozy office in city center
  • Reasonable working hours, no night shifts

If you want to develop, initiative and result oriented, our company is waiting for your resume.