Support Specialist (Administrator) (вакансія неактивна)

• Strong knowledge of Linux/UNIX and Windows Server;
• Familiarity with shell scripting;
• Familiarity with multi­tasking and multi­processing;
• Strong understanding of administration (user accounts, permission models, access control);
• Familiarity with networking (NAT, firewalls, basic routing, load balancing, etc.);
• Experience troubleshooting Linux performance (CPU, memory, I/O);
• Familiarity with application of cryptographic tools and concepts (public/private key auth, ssh, etc.);
• Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace, etc.);
• Familiarity with SQL (any dialect);
• Familiarity with cloud computing;
• Ability to research using internal knowledge bases and public­facing documentation;
• A strong sense of business ownership and customer focus.

• Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc.);
• Familiarity with BigQuery, Cloud Storage and CloudSQL;
• Coding ability in one or more languages (Java, Python, C++, etc);
• Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc);
• Experience in deploying and managing distributed systems and clusters;
• Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc);
• Familiarity with modern API technologies.

• Competitive compensation depending on experience and skills;
• Individual career path in engineering;
• Social package -medical insurance, sports;
• Compensation for sick lists and regular vacations;
• Partial grant of the cost of certification and IT conferences;
• English classes with native speaker (certified English teachers).

• Provide technical and developer support to customers using cloud platform products, solutions and APIs;
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions;
• Work closely with internal support teams to improve cloud products at a senior level, suggesting and making changes to the product code;
• Provide assistance and guidance to users through public forums.

As a Support Specialist, you will provide support for cloud platform products and solutions. You will provide technical assistance and software engineering support as part of a global 24×7 support organization. You will also work closely with engineers and product managers to improve the product and make our customers successful.