Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
З 1993 EPAM Systems, Inc. (NYSE: EPAM) використовує прогресивний досвід розробки програмного забезпечення, щоб лишатися провідним світовим постачальником послуг з цифрової трансформації та лідером у галузі розробки цифрових продуктів та платформ.
5 грудня 2016

Support Specialist (Software Engineer) (вакансія неактивна)

Київ

Необхідні навички

• Proficient in at least one of Java, Python, PHP or Go;
• Ability to read and understand code and able to write code samples to reproduce customer issues;
• Strong troubleshooting skills including the ability to read and understand logs and stack traces;
• Familiarity with cloud computing;
• Familiarity with web protocols (HTTP, TLS, etc.);
• Familiarity with SQL (any dialect);
• Ability to research using internal knowledge bases and public­facing documentation;
• A strong sense of business ownership and customer focus.

Буде плюсом

• Experience with Platform-­as-­a-­Service (PaaS);
• Familiarity with parallel/distributed computing (NoSQL, MapReduce, etc);
• Familiarity with modern API technologies.

Пропонуємо

• Competitive compensation depending on experience and skills;
• Individual career path in engineering;
• Social package -medical insurance, sports;
• Compensation for sick lists and regular vacations;
• Partial grant of the cost of certification and IT conferences;
• English classes with native speaker (certified English teachers).

Обов’язки

• Provide technical and developer support to customers using Cloud Platform products, solutions and APIs;
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions;
• Work closely with internal support teams to improve cloud products at a senior level;
• Provide assistance and guidance to users through public forums.

Про проєкт

As a Support Specialist, you will provide support for cloud platform products, solutions and APIs. You will provide technical assistance and software engineering support as part of a global 24×7 support organization. You will also work closely with engineers and product managers to improve the product and make our customers successful.