• Proficient in at least one of Java, Python, PHP or Go;
• Ability to read and understand code and able to write code samples to reproduce customer issues;
• Strong troubleshooting skills including the ability to read and understand logs and stack traces;
• Familiarity with cloud computing;
• Familiarity with web protocols (HTTP, TLS, etc.);
• Familiarity with SQL (any dialect);
• Ability to research using internal knowledge bases and publicfacing documentation;
• A strong sense of business ownership and customer focus.
• Experience with Platform-as-a-Service (PaaS);
• Familiarity with parallel/distributed computing (NoSQL, MapReduce, etc);
• Familiarity with modern API technologies.
• Competitive compensation depending on experience and skills;
• Individual career path in engineering;
• Social package -medical insurance, sports;
• Compensation for sick lists and regular vacations;
• Partial grant of the cost of certification and IT conferences;
• English classes with native speaker (certified English teachers).
• Provide technical and developer support to customers using Cloud Platform products, solutions and APIs;
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions;
• Work closely with internal support teams to improve cloud products at a senior level;
• Provide assistance and guidance to users through public forums.
As a Support Specialist, you will provide support for cloud platform products, solutions and APIs. You will provide technical assistance and software engineering support as part of a global 24×7 support organization. You will also work closely with engineers and product managers to improve the product and make our customers successful.