• 3+ years of application support experience;
• Solid experience in MS SQL and understanding database concepts in common;
• Network infrastructure knowledge (protocols, ports, etc.);
• Proven problem solving, troubleshooting, technical and customer service skills;
• Knowledge of basic MS Windows administration and general desktop support issues;
• Knowledge of Jira, Confluence, SharePoint and other collaboration tools;
• Basic testing skills;
• ITIL knowledge (Incident, Problem, SLA, OLA, etc.);
• Excellent problem-solving skills;
• Fast learner;
• Good communications, spoken and written English;
• Flexibility to a rapidly changing environment.
• Retail processes experience or knowledge;
• Knowledge or experience in Agile/Scrum practices;
• Familiarity with E-commerce domain;
• Knowledge of monitoring tools (BigFix, PRTG, Zabbix, Nagios, etc.);
• Understanding of batch scripting, XML and message queues.
• Competitive compensation depending on experience and skills;
• Individual career path in engineering;
• Social package -medical insurance, sports;
• Compensation for sick lists and regular vacations;
• Partial grant of the cost of certification;
• English classes with native speakers (certified English teachers).
• Day-to-day support of particular retail application complex;
• Updates testing and distribution across business units across Europe and Asia.
Our client is the largest international health & beauty retail group in Asia and Europe (based in Hong Kong), with over 12,000 stores operating 13 retail brands in 24 markets worldwide serving over 27 million customers per week.
The company operates the world’s largest portfolio of retail formats, retail brands and running the gamut from health & beauty, luxury perfumeries and cosmetics, food, electronics and fine wine.
User-base would comprise local IT services across business units. The operational environment is Windows with DBs running on MS SQL.