Professional Services Intern (Support Specialist) (вакансія неактивна)

About the job

Entrilia is a fast-growing invest-tech startup looking for a Professional Services Intern to join our team. In this role, you’ll analyze client requests, troubleshoot issues, and support software testing to ensure high-quality and reliable performance. You’ll work closely with engineers and clients, gaining hands-on experience with Microsoft’s business solutions ecosystem and infrastructure while improving software quality and problem-resolution processes.

What you’ll do:

• Assist in client support requests by troubleshooting and identifying software quality issues and areas to improve
• Engage directly with clients to understand their concerns and communicate these effectively to our development team, ensuring a clear, actionable follow-up
• Collaborate with the development team to ensure new features meet quality standards and client’s expectations
• Engage in comprehensive testing to confirm that updates are accurately implemented and fully align with client expectation

You, ideally:

• Pursuing a bachelor’s degree in Computer Science, Software Engineering, or a related field
• Strong problem-solving and analytical skills with attention to detail.
• Upper-intermediate or Advanced English proficiency (essential for client communication)
• Have excellent communication and interpersonal abilities

What to expect from us:

• Competitive salary
• Unlimited PTO with a recommended minimum of 4 weeks
• Equipment needed to do your best work
• Support in continuous learning and professional development
• A motivated team of professionals, approachable and with a sense of humor
• Honest and direct communication, fast decision-making
• Interesting technical challenges and the freedom in solutions implementation

If you believe you have the required skills and experience, we encourage you to apply for this exciting opportunity!