●Good computer knowledge
●Strong phone contact handling skills and active listening;
●Customer orientation and ability to adapt/respond to different types of characters;
●English — upper-intermediate +;
●Desire to learn, ask, and develop.
●Experience in the technical support department
●Working hours: from 11 pm till 7 am shifts, 2 workdays/ 2 days off;
●Overtimes possible;
●Product training, adaptation and mentoring;
●Flexible motivation conditions (competitive rate + bonuses);
●Real career opportunities and professional development;
●The office is located 5 minutes from m. Poznyaki;
●Friendly team of people who like not only working together, but also spend time together after work.
●Working with current customers;
●Provide accurate, valid and complete information by using the right methods/tools;
●Handle customer complaints, provide appropriate solutions and alternatives;
●Solving technical issues of users that arise during the use of the software;
●Demonstration of software updates to current customers (through TeamViewer);
●Demonstration troubleshooting.
Our product is an up-to-date Esports center management platform, that simplifies finance transactions recording and control, optimizes employees time management, boost customer loyalty and grow the profit.