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Our Business ENAVATE, a Microsoft Gold Partner, delivers business consulting and industry-focused enterprise software solutions based on Microsoft Dynamics 365 and Microsoft Dynamics AX, with a full range of services including implementation, migration, maintenance, support, and development for Microsoft Dynamics enterprise clients, ISVs and VARs...
13 января 2021

System/Desktop support administrator (вакансия неактивна)

Киев, удаленно

Необходимые навыки

• Demonstrated understanding of problem solving and troubleshooting technical problems
• Must demonstrate a high-level understanding of Cloud Computing architecture (VMWare and/or Azure)
• Strong customer service skills
• Proficient in Microsoft Office applications
• Excellent communication and relationship building skills
• Excellent problem solving and analytical skills
• Strong time management and organizational skills

Будет плюсом

• Bachelor’s degree in Business, MIS or equivalent experience
• Understanding of how to install, configure, and maintain Windows Server a plus
• Understanding of how to provision virtual machines in VMWare ESX, Microsoft Hyper-V, and/or Azure a plus

Предлагаем

• Comprehensive Compensation Package
• Flexible benefit program (may include medical insurance or other options)
• English Classes for non-native English-speaking team members
• Investment in Team Member’s education (time for self-education, Certifications)
• Flexible Work Schedule
• Desirable Annual Bonus Program
• 100% English speaking environment
• Working with customers from Western and Eastern Europe, North, Central, and South America
• Multicultural Environment (3 office locations — Kyiv, Ukraine; Minsk, Belarus, and Denver, USA)
• Complex and interesting projects, across mature and emerging technologies
• Opportunity for relocation to Kyiv (if you live in other cities of Ukraine
• Corporate events and team buildings
• The friendly, energetic, and supportive atmosphere
• And many other amazing benefits.

Обязанности

• Install, support, and troubleshoot server and workstation operating systems including Windows Server 2012 and above, Windows Desktop versions, Linux, and Mac OS X
• Support and maintain large server environments; analyze and resolve problems associated with server hardware and software
• Maintain and develop Enavate tools, templates, and systems to support a high-availability production cloud environment
• Respond to service incidents to resolve network, operating system, and application errors in a timely manner
• Create various administrative reports to ensure accurate and timely record keeping
• Follow defined processes and procedures for data center and cloud computing activities, including onboarding new customers, scheduling production maintenance, and supporting cloud customers
• Adhere to configuration/change management procedures, including changes, upgrades, patches, etc. that correspond with change control methodologies, using ITIL standards
• Update systems and application software as required to maintain current patches and hotfixes
• Maintain continuous, open, consistent professional communication with customers, peers and management, and apply active listening to check understanding
• Strive to learn new methods and technologies and apply knowledge gained to daily work

О проекте

The Cloud Support Analyst supports the Enavate Cloud environment and its customers. The Cloud Support Analyst is responsible for supporting, configuring, optimizing, and managing Windows Server 2012 and above Active Directory domains. The Cloud Support Analyst will collaborate with other Enavate support team members to build and manage a complex and evolving environment and will be responsible for maintaining and supporting these environments for high-availability, ease of maintenance, and scalability. The Cloud Support Analyst takes input from Cloud Support Specialist, Cloud Support Professionals, Cloud Engineers, and Application Engineers. The Cloud Support Analyst is expected to provide world class customer support to facilitate a high degree of customer satisfaction for all Cloud customers on a daily basis. The Cloud Support Analyst will be expected to participate in team building exercises and develop strong team member and customer relationships. The Cloud Support Analyst will proactively look for ways to keep all time productive and will use non-customer time for personal training, internal projects and administrative tasks. The Cloud Support Analyst reports to the position of Service Delivery Manager.

Горячие вакансии

Все вакансии