Customer Implementation Manager for a London-based B2B EHS & ESG software product company (вакансія неактивна)

Job title: Customer Implementation Manager
Location: Lviv, Ukraine
Position type: Permanent

EMEX is looking for a Customer Implementation Manager for a London-based B2B EHS & ESG software product company.

Key points:

• Advanced English (C1), both verbal and written;
• Lviv office only (we will help with relocation if needed);
• Possibility to earn Company Options (details below);
  
  

About EMEX:

Our company (emex.com) is a UK-based leading provider of Environment, Health & Safety (EHS) and Environmental, Social & Corporate Governance (ESG) software.

We are saving the world from global heating! Our application allows our clients to measure the CO2 emissions of the metallurgical plants, oil & gas companies, etc. Our cloud-based platform consolidates all safety, sustainability, environmental processing and reporting capabilities within a unified platform to give our customers the power to introduce responsive reporting based on accurate data, proving compliance to investors and shareholders.

Our team will be massively increased in a short time: up to 40 engineers in 2021 and up to 300 engineers at the end of 2024.

Earn your share of company success on top of competitive salary + bonuses by receiving your stock options package for becoming and staying our top performer!

Required Skills and Experience:

• Salesforce Customer Implamantation experience will be advantage,
• Relevant work experience in one of the following areas: Technology Consulting, Customer Success, Technology Solutions Development, Business Analysis, Quality Assurance;
• Experience in dealing with large, complex, distributed system scale businesses;
• Comfortable in dealing with IT systems that support end-to-end business processes across the customers’ value chain;
• Navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems;
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level;
• Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features;
• Ability to prioritize, multi-task, and perform effectively under pressure;

Responsibilities:
You will be responsible for the implementation of complex customer projects, which includes:

• Project and customer management;
• Gathering and analysis of key requirements;
• Platform configuration;
• Implementation QA;
• Project completion with Customer Acceptance;

Subsidiary Responsibilities:

• Build, grow and manage the team of Customer Implementation managers;
• Test the demo and existing unused EMEX Platform capabilities/functionality;
• Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of the EMEX platform;
• Conduct lead technical health reviews and provide relevant technical recommendations on solutions and enhancements specifics to customers’ business needs;
• Attain the trusted advisor status with both key business and technical decision-makers;
• Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction;
• Collaborate internally with the EMEX team, share knowledge and best practices with team members, contribute to internal projects and initiatives and serve as Subject Matter Expert (SME) for specific technical or process areas.

We Offer:

A key role with a great level of impact on the company’s overall success. Be creative and productive, help us to build an effective Customer Implementation Team and we are ready to review your salary twice a year. So, it will depend on you, how much you earn on a monthly basis.

What is more, you will have a possibility to earn the stock options of the company that will become public in the USA in a few years.

Employee stock options (ESOs) are a type of equity compensation granted by companies to their employees and executives, giving the employees the right to buy the company’s stock at a specified price. In short: with stock options, you can make 2x, 5x, 10x of the total money you earn with your base salary + bonuses during your spell in the company.

Summary:
+competitive salary & bonuses,
+regular salary/performance review
+the possibility to earn $100k+ on top of the salary after the IPO in 2024-2025.