ELVTR is a US-based startup, a division of LABA, the leader in digital skills training and development, with online live courses taught by industry leaders from “big name companies”.
14 мая 2021

Technical Support Representative (вакансия неактивна)

Киев, удаленно до $1200

Необходимые навыки

-Working schedule: Monday (5 pm till 12 pm), Tuesday — Friday (you would need to work 6 hours sometime between 5 pm till 2 am and additionally from 2:30 am till 4:30 am — this is when our online classes are delivered for the US market);
-Outstanding English communication skills with no or little accent;
-General comfort navigating online software platforms, such as G-Suite, Google Calendar and Zoom, required;
-Strong technical aptitude as well as troubleshooting and technical support experience;
-A friendly and professional demeanor for superior customer interactions;
-Proven ability to work independently and under pressure;
-Meticulous attention to details;
-Outgoing, energetic, upbeat and fun personality;

Предлагаем

-Very competitive compensation up to $1,200
-Culture of excellence, learning & development
-Flexible vacation policy
-Socials & Team Outings
-Sport, english classes compensation

Обязанности

-Work directly with our students and instructors to discuss and support their needs via email and online chat
-Facilitate and provide support to our instructors and students during our live classes delivered via Zoom
-Troubleshoot and resolve students’ issues and concerns via email and online chat
-Setting up the CRM system for the new courses

О проекте

|elvtr| is an edtech startup. We collaborate with industry leaders to offer growing professionals access to elite training for specific business roles, from anywhere in the world.
Our instructors are world-class practitioners in their field and come from top-tier companies like Google, Microsoft, Netflix, and Mastercard, just to name a few.
Our courses are different from those on other EdTech platforms because they happen 100% live. |elvtr| students interact with the instructor directly in class and during office hours, build their professional network, and get feedback on their assignments from the instructors themselves. Thanks to this approach, our platform boasts a 94% course completion rate (average online course completion is about 13%).