Account Manager (experience with OUTSOURCE/OUTSTAFF) (вакансія неактивна)

We are looking for a self-motivated and proactive individual with a strong business mindset and communication skills. The one who is willing to contribute to account development as well as drive further business growth through scaling existing and development of new services and expertise.

Required skills:

• 1+ years of client management; experience with outstaffing and outsourcing projects;

• Experience in e-commerce;

• Upselling experience;

• Proven track record of account growth;

• Ability to multitask and prioritize;

• Ability to work with a large number of internal and external stakeholders;

• Excellent interpersonal and communication skills;

• Ability to create new projects with existing clients by understanding their business needs.

Responsibilities:

• Account management and development: building partnership and strategic relations with customers, proactive account development;
• Manage and measure satisfaction and success of the company clients;
• Trouble-shooting at existing projects;
• Monitoring of invoices payment;
• Effective communication with inner company’s stakeholders, care about their satisfaction and qualitative work as well;
• Build a great Customer Journey for each account by providing the high-level services and helping teams in this directions;
• Build plans of work with each account and keep the information up to date in the CRM or other required tools.
• Expected KPI’s for this position:
  
  • Revenue growth and contribution margin
  • Employee satisfaction
  • Customer satisfaction

We offer:

Challenging projects and tasks, cutting edge technologies;
Great opportunities for professional and career growth;
Professional certification;
Competitive salary and taxes compensation;
12 sick leaves and 18 paid vacation business days per year;
Medical insurance;
Convenient office;
Flexible home/office work schedule;
Corporate English lessons;
Experience implementing professional ecommerce solutions for US and Western Europe;
Refer a friend program;
Integration events.