Senior ServiceNow Engineer (вакансія неактивна)

About ELITEX:

ELITEX is a Software Development company, founded in 2015, with the core expertise & focus on JavaScript, DevOps, and Staff Augmentation services.

Our company has devoted teams of professionals with strong technical expertise and mentoring backgrounds, providing a full cycle of software development.

At ELITEX, every employee’s voice matters, processes are smooth and deprived from useless bureaucracy, and working conditions are great. Apply for a job and check it for yourself!

About the Project:

Our client is a leading European provider of insurance, pension, and financial solutions with over 160 years of experience. They operate in Switzerland, Germany, and France, with competence centers in Luxembourg, Liechtenstein, and Singapore.

The company empowers private and corporate clients to plan their financial future and achieve financial independence, offering reliable services backed by decades of expertise and sustainable long-term investments.

By joining the team, you will work in an international environment, access cutting-edge technologies, and contribute to large-scale projects in financial solutions and service automation. With over 11,000 employees and a network of 17,000 advisors, this is an outstanding opportunity for professional growth and career development.

Purpose of the Role:

The Developer will design, configure, and maintain ITSM and customer support workflows, while building and supporting integrations and platform operations. This role supports both internal IT processes and external customer-facing services, ensuring reliable workflows, seamless system integrations, and stable platform operations.

Key Responsibilities:

• Configure and customize ITSM and CSM workflows, including case management, customer service processes, knowledge management, and SLAs
• Develop self-service portal features, such as service catalogs, case submission forms, and chat/virtual agent capabilities
• Build and maintain workflow automations using Flow Designer across ITSM and CSM processes
• Implement notifications, entitlements, reporting, and escalation mechanisms for internal and external support
• Design, develop, and support integrations with external systems using REST, SOAP, JDBC, LDAP, Azure AD, Intune, and monitoring tools
• Support CMDB automation, Discovery jobs, and ongoing data quality improvements
• Contribute to platform operations, including administration tasks, patches, upgrades, access controls, and role management
• Implement and maintain automated regression tests using ATF
• Support release management, deployments, and troubleshoot workflow, integration, and platform-related issues

Skills & Experience:

• 3–5 years of hands-on development experience across ITSM, CSM, integrations, and platform operations
• Strong scripting skills, including Business Rules, Client Scripts, and UI Policies
• Solid understanding of customer support and IT service processes, including ticket lifecycles, SLAs, and escalations
• Expertise in integrations, API development, data transformation, and troubleshooting
• Experience with CMDB, ITOM modules, and Discovery
• Working knowledge of ITIL principles and their application to internal and external service delivery
• Hands-on experience with platform administration and operational support
• Strong analytical, debugging, and problem-solving skills

Company benefits:

• Cozy office in the very center of the city;
• Modern workplace (iMac/MacBook or other preferred hardware);
• Convenient type of work: office
• No time-tracking systems;
• 20 working days of paid vacation annually, which you can take according to your needs (even one by one or all together);
• Paid sick leaves;
• Health insurance;
• English classes;
• Additional vacation days for special lifetime events;
• Compensation for educational and training programs;
• Team buildings and corporate events.