Elitex is a Lviv IT company with a narrow focus on JavaScript stack. After 5 years of experience, we have strong expertise in web and UI development. We provide the best work environment. You will enjoy a stylish 470 sq.m office in the Lviv city centre with a panoramic view of the Opera House. We help our people to grow.
14 апреля 2021

Happy L3/L2 Technical Support Engineer

Львов, удаленно

Необходимые навыки

— Excellent written and verbal communication in English;
— 2+ years of experience in development;
— 2+ years of experience in customer service;
— Proficient level in service centre best practices and trends;
— Broad programming experience;
— Strong relation-database skills;
— Extensive experience with CSV, XML and JSON formats;
— Know how to and practice writing Clean Code;
— Proficient at communicating about and explaining code and concepts.

Будет плюсом

— Experience with Java and/or Kotlin;
— Experience with/knowledge of Microsoft Dynamics 365 and/or C4 and/or InRiver;
— Degree in Engineering or equivalent.

Предлагаем

— Modern working place (27″ iMac or MacBook or other preferred hardware);
— Cozy office in the very center of the city (near Opera house);
— Remote work;
— Flexible working hours;
— Regular performance reviews;
— 20 working days of paid vacation annually;
— Additional vacation days for special lifetime events;
— 10 working days of paid sick-leaves;
— Medical insurance;
— Maternity leave policy;
— Free English classes;
— Compensation of educational and training programs;
— Team buildings and corporate events.

Обязанности

— Conduct assessment on necessary information regarding customer’s system setup, so that it is apparent which solution to choose;
— Ensure connectivity, making sure the solution works as intended;
— Choose the appropriate implementation model, so that the state of integration is optimal;
— According to necessary/available classifications/categorizations, map data to fulfil customer’s targeted needs and goals;
— Ensure an utmost data quality level to reach sublime user experience;
— Ensure prompt service delivery to establish positive customer experience;
— Contribute to a positive work environment.

О проекте

Xeris AS is a fast-growing scale-up and the provider of X-Trade by Xeris, a SaaS solution for customers within the furniture, interior and building products industries.
At Xeris, you will find a small army of brainy, talented, and ambitious people from Norway, Germany, Italy, Poland, Singapore, and the UK. Our team has been growing steadily over the last years and combines 6 different nationalities across 3 European offices and are planning worldwide growth.
We are opening a new department and looking for L3 and L2 Technical Support specialists for long-term cooperation.
In our company, customer onboarding includes fulfilling customer-specific use cases and scenarios directly related to data-driven needs and goals. Satisfying customer needs requires brilliant communication and well-executed implementation and integration between systems. Customer Support includes helping our customers resolving both technical and non-technical issues.

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