Middle Account Manager

We are looking for a Middle Account Manager to build and develop long-term relationships with mid-size and growing client accounts, ensure smooth delivery, and contribute to revenue growth.

• Build and maintain strong, long-term relationships with assigned clients;
• Identify client needs and support upsell and cross-sell initiatives;
• Ensure smooth service delivery in close cooperation with engineering teams.
• Monitor account health, client satisfaction, and operational performance;
• Proactively identify risks and escalate them when necessary;
• Conduct regular check-ins and performance review meetings with clients.
• Support commercial discussions and contract renewal processes;
• Contribute to revenue growth through account development initiatives.

Requirements:

• 2+ years of experience in Account Management or a related role;
• Proven experience in managing commercial conversations and supporting upsell initiatives;
• Strong communication and relationship-building skills;
• Ability to understand client business needs and translate them into clear, actionable requests for delivery teams;
• Experience working with cross-functional teams (delivery, finance, recruitment);
• Strong problem-solving skills and a client-oriented mindset;
• English level: Upper-Intermediate or higher.

What you’ll get:

— Flat hierarchies and short decision paths, openness to new ideas
— Flexible working schedule
— Reimbursement for professional certification
— Annual paid vacation — 18 working days
— Paid sick leave — 10 working days
— English classes
— IT club card — applicable to the Lviv region
— Sport classes compensation
— Comfortable office locations or remote work.

Hiring Process:

— HR Interview
— Test task
— Interview with AM Team Lead
— Interview with Head of Delivery