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ELEKS — інженерна інноваційна компанія, яка надає послуги з розробки комплексних програмних продуктів. Майже 30 років ми працюємо партнером з інноваційних програм у компаніях із Fortune 500, великими підприємствами та технологічними лідерами.
4 липня 2019

Customer Support Engineer (L2) (вакансія неактивна)

за кордоном

Необхідні навички

5+ years of relevant experience
Operating system administration — Linux (Centos, Ubuntu)
Deep knowledge of AWS (EC2, VPC, Security groups)
Good knowledge of Docker, Docker-compose
Logging tools (knowledge in any of e.g. ELK, Splunk, Graylog)
Monitoring tools (knowledge in any of e.g. Prometheus, Grafana, Zabbix, Nagios )
Understanding of Jenkins, Terraform
Script programming (bash or other)
At least Upper-Intermediate English Level
Technical university degree

Буде плюсом

Experience with Alibaba (EC2, VPC, Security groups)
Knowledge of: Ansible, Python, Splunk, HashiCorp consul, Nginx as web-server, Percona, Hyperledger Fabric, IPFS, Ldap (OpenDj), Unbound Key Control

Пропонуємо

Great relocation package
Close cooperation with a customer
Challenging tasks
Competence development
Team of professionals

Обов’язки

Monitoring of the system via tools like Splunk and Prometheus
Deployment of the system to a production environment to Alibaba and then in Q4 to AWS (same goes for lower environments)
Ensuring Continuous Integration/Continuous Deployment (CICD) with Jenkins (both AWS and Alibaba)
Dealing with registered and escalated tickets
Gather all required information from a customer to start issue investigation
Investigate and reproduce customer issues
Work with infrastructure and development teams to diagnose/resolve platform issues and carry out maintenance
Prepare steps/solution how to fix the issue
Promptly resolve customer service issues to the satisfaction of all
Proactively monitor various IT systems
Document all resolutions through the support desk system, produce and maintain the documentation on IT processes
Provide daily maintenance: backup and restore, new version deployment and roll back, periodic system cleanup, OS and components upgrade, security patching etc.
Take ownership to resolve customer requests in accordance with SLAs and incident management protocols

Про проєкт

Our customer is an USA publicly traded corporation, based in New York City specialize in financial information which contain sensitive information, wherein the analysis results, reports, and rating may be requested to be non-disclosable or shared with particular, limited audiences only.

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