ELEKS — інженерна інноваційна компанія, яка надає послуги з розробки комплексних програмних продуктів. Майже 30 років ми працюємо партнером з інноваційних програм у компаніях із Fortune 500, великими підприємствами та технологічними лідерами.
3 квітня 2023

Senior/Middle Customer Support Engineer L2 (вакансія неактивна)

Чернівці, Івано-Франківськ, Тернопіль, Ужгород, Краків (Польща), Ряшів (Польща), Спліт (Хорватія), Таллінн (Естонія), віддалено

ELEKS Customer Support Office is looking for a Senior/Middle Customer Support Engineer L2 in Poland, Estonia, Croatia, Ukraine.

ABOUT CLIENT

Our customer is a technology software and consulting company. Customer services are used by some of the largest insurance companies worldwide, which benefit from the market disruption ground-breaking capabilities it gives them. Customer headquarters is in the City of London, with offices in Paris, Brussels, and the USA. The project is a technology platform that helps non-life and life insurers across their modelling platforms, including capital, pricing, reserving, life cashflow modeling, economic evaluation, risk and data cleaning.

REQUIREMENTS

  • 5+ years of relevant experience
  • Experience with Azure
  • Database administration — SQL
  • Windows system administration
  • Experience with Git
  • Experience with network diagnostics
  • Experience with support of already existing software systems
  • Experience in communications with customer or support work
  • Upper-Intermediate English (written and spoken)

PERSONAL CHARACTERISTICS

  • Attention to client
  • Sense of responsibility
  • Problem-solving skills
  • Working in a team
  • Attention to details
  • Analytical mindset

RESPONSIBILITIES

  • Dealing with registered and escalated complex tickets
  • Gather all required information from a customer to start issue investigation
  • Investigate and reproduce customer issues
  • Work with other teams to diagnose/resolve platform issues and carry out maintenance
  • Prepare different steps/solution how to fix the issue
  • Promptly resolve customer service issues to the highest satisfaction of all
  • Proactively install, configure and monitor various IT systems
  • Document all resolutions through the support desk system, produce and maintain the documentation and templates on IT processes
  • Conduct knowledge sharing for junior staff
  • Provide assistance for co-workers when they need to resolve issues
  • Provide daily maintenance: backup and restore, new version deployment and roll back, periodic system cleanup, OS and components upgrade, security patching etc
  • Take ownership to resolve customer requests in accordance with SLAs and incident management protocols

WOULD BE A PLUS

  • Experience with one of: Python, C# (reading/writing code)
  • Azure certificates

You can apply here — jobs.lever.co/...​pplied&lever-source[]=DOU

What will you get with ELEKS

  • Above average compensation
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Team of professionals
  • Dynamic environment with low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.