ELEKS — інженерна інноваційна компанія, яка надає послуги з розробки комплексних програмних продуктів. Майже 30 років ми працюємо партнером з інноваційних програм у компаніях із Fortune 500, великими підприємствами та технологічними лідерами.
26 січня 2023

IT Service Desk Analyst (вакансія неактивна)

Київ, Львів, Чернівці, Ужгород, Івано-Франківськ, Тернопіль, віддалено

ELEKS Software Engineering and Development Office is looking for an IT Service Desk Analyst in our offices in Ukraine or remotely.

You will provide first-line support services and a range of administration duties to internal staff.


  • 1+ years of experience in system administration
  • Experience in User and Group accounts administration in Active Directory / AZURE AD
  • Experience in writing system documentation, specifications/requirements, reporting, training materials


  • Act as a single point of contact for JIRA/GLPI tickets, emails, or voice calls from staff regarding IT related incidents and requests
  • Ensure that service requests and incidents are categorized and recorded appropriately
  • Escalate service requests as required to ensure completion within SLA targets
  • Communicate service requests that require other groups to be involved
  • Payment request processing
  • User and Group management in Corporate Systems
  • License management
  • Creating other entities in Corporate Systems (Projects, Cost centers etc.)
  • Perform any other related duties as assigned by direct or indirect superior

You can apply here — jobs.lever.co/...​pplied&lever-source[]=DOU

What will you get with ELEKS

  • Above average compensation and competitive Social package
  • Challenging tasks
  • Competence development
  • Team of professionals
  • Dynamic environment with low level of bureaucracy
  • Medical insurance


ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.