Specialized knowledge
• Understanding the software documentation specifics
• Deep knowledge of software terminology
• Understanding of the main principles of single sourcing
• Good knowledge of HTML, XML, and CSS
• English — Advanced and higher
• Experience creating documentation in MadCap Flare or RoboHelp
• Experience in documenting business processes, infrastructure, technical side of systems would be a plus
Education
• Master Degree in Applied Linguistics, Philology, IT, or a Technical Writing/Technical Communication Certificate
Experience
• 2+ years of experience in Information Development/ Technnical Writing/ Technical Communication
• Above average compensation and competitive Social package
• Close cooperation with a customer
• Challenging tasks
• Competence development
• Team of professionals
• Dynamic environment with low level of bureaucracy
• Medical insurance
• Understand the product requirements and identify the requirements for the publications to be developed with minor supervision of senior staff
• Identify client’s writing style and write technical documentation that conforms to publication standards (Microsoft, Apple, Chicago) with minor supervision of senior staff
• Estimate documentation development efforts and agree task deadlines with Project Manager or Head of IDO
• Communicate the status of documentation tasks in progress to ensure timely delivery
• Interview subject matter experts to obtain ongoing details on the projects
• Create documentation templates for various document outputs
• Write and edit interface and procedural documentation including user guides, installation guides, quick-reference guides, release notes, system configuration guides, and help systems
• Create various types of video documentation under supervision of senior staff
• Implement and support single-sourcing, structured authoring, and minimalism
• Create documentation interactivity elements (index, hyperlinks, related topics, etc.)
• With minor supervision of senior staff, create context-sensitive help systems and cooperate with the development team to embed them into the product
• Conduct peer reviews to aid in proofing documentation prior to distribution; ensure that documentation is consistent and meets style guide and branding requirements
• Follow all stages of documentation development and provide high-quality results
• Translate technical texts that require minor review and editing from senior staff
• Perform basic troubleshooting of document outputs and formatting using HTML, XML, and CSS
• Take active (or passive) part in competence development events of IDO
• Take part in coaching and mentoring of the junior staff
Our customer is a Canadian not-for-profit Producer Responsibility Organization (PRO) that will work with leading tire manufacturers and an extensive network of service providers to create a sustainable tire management system. It is the largest PRO who will help their customers responsibly manage and recycle EOL tires and help them meet their legislative obligations.