Customer Success Manager (вакансія неактивна)

🏢 Team: Sales (with 2 Middle BDMs in the team)

📍 Location: Remote

⏳ Employment Type: Full-time

Who we are

Eleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on a subscription-based model, providing dedicated design teams that seamlessly integrate into our clients’ workflows.

Why this position

We’re looking for a Customer Success Manager who will help us build strong, long-term relationships with our clients. Your role will be to keep clients engaged, supported, and confident in working with Eleken, while spotting opportunities for growth and retention.

Responsibilities

Customer Success

• Stay in touch with active clients and ensure a smooth collaboration
• Run quarterly NPS calls to collect qualitative feedback
• Collect testimonials and reviews on platforms like Clutch and LinkedIn
• Conduct exit interviews when clients leave
• Control the invoicing process and ensure timely payments

Client Communication

• Spot risks early and coordinate with the internal team
• Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue)

Retention & Retargeting

• Reconnect with past clients, keep the relationship warm
• Identify expansion or return opportunities

🔧 Hard Skills

• Have 2+ years in B2B client-facing roles (Customer Success, Sales, Account Management — ideally in tech or creative services)
• Fluent English (spoken and written communication with clients)
• Running discovery calls with clients: identifying business goals, needs, blockers, and risks
• Upsell / cross-sell skills
• Familiarity with CRM systems and client communication tools (we use Slack, Notion, Attio)

🤝 Soft Skills

• Discovery mindset — curiosity, ability to ask open and probing questions
• Empathy and client orientation
• Strong communication skills (clear, structured, diplomatic)
• Initiative — suggesting improvements to processes
• Organization and prioritization — managing multiple clients and priorities at once
• Team collaboration — working effectively with sales and marketing

For you:

💸 Salary: discussed individually and depends on your experience and skills

⏰ Flexible working hours

🏝️ Paid vacations and sick leaves

💯 Fully remote

💼 Co-working space compensation

✍️ Finance Support (we take care of tax payments and accounting for you)

🛍️ Employee referral bonus

🎓 Internal Educational activities (Eleken Talks, Design Feedback, Lectures from the team members)

📚 Reading Club and corporate library

Interview Stages:

➡️ Interview: with Talent Acquisition Specialist

➡️ Interview: with CEO (dive deeper into your experience)

➡️ Reference Check

➡️ Offer

Want to learn more about our company or see our work?

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🎨 Behance