1+ years of Customer Support Team Lead/Manager.
1+ years of L0/L1/L2 support specialist.
English upper intermediate.
Experience with ITSM tools and ticketing systems like Jira.
Excellent communication skills and customer-oriented approach.
Familiarity with ITIL/ITSM.
Experience in creating and implementation of procedures like incident management, software change management etc.
Сompetitive compensation.
Challenging work in an international company.
Annual paid vacations (20 working days) and paid sick leave.
Free English classes.
Medical insurance.
Fruit days.
Convenient location in the city centre.
Opportunity for personal and professional growth.
Build Service Desk from scratch.
Create and manage Service Desk team.
Design communication between the Service Desk and partners Help Desk.
EGT Ukraine is a product IT company that creates a unique gambling platform that will allow businesses to attract millions of users and to be successful regardless of where they operate. We work only in countries where it is allowed to conduct this type of business and our goal is to get things done with an immense focus on details, distinctive customization and compliance.