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We are a Netherlands-based company that has been building dedicated teams for international clients for over 10 years. We strive for excellence in various industries, from cloud computing to machine learning, AI, and IoT. Ready to work on original projects? Join us! Our Socials:
20 ноября 2020

1st Line Support Engineer

Киев

Необходимые навыки

• Upper-intermediate/Advanced English (written and spoken)
• Nice to have a technical background or basic IT education
• Experience working with helpdesk

Будет плюсом

• Pro-activeness in communication with the customer and 2nd line of support
• Highly motivated with a strong sense of responsibility, result-oriented
• Willing to gain new skills and learn new product
• Attentive to details; strong logical thinking

Предлагаем

• Competitive compensation higher than average on the market
• Paid 24-day vacation, compensation of educational courses
• Regular salary review based on employee performance
• Ability to learn from industry leaders and work with international clients
• Convenient office location in a quiet downtown area (Pecherska St.)
• Business trips to European countries
• No micromanagement: we encourage self-organization and trust
• English classes with the opportunity to upgrade your grammar and speaking skills
• Friendly, international democratically oriented team
• PS4, regular corporate events

Обязанности

• Ensure the best quality of the service provided for our customers
• Incident management
• Incidents intake via phone, emails or helpdesk
• Performing incident analysis
• Details/materials collection (stack traces, screenshots, logs, scanner files)
• Providing calls with clients
• Performing planned functional system monitoring
• Documentation update

О проекте

Edsson Ukraine, development center of international company Edsson Software, providing cost-effective business software development services, open the position for 1st Line Support Engineer

LinkedIn

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