• Upper-intermediate/Advanced English (written and spoken)
• Nice to have a technical background or basic IT education
• Experience working with helpdesk
• Pro-activeness in communication with the customer and 2nd line of support
• Experience with JBoss server
• Highly motivated with a strong sense of responsibility, result-oriented
• Willing to gain new skills and learn new product
• Attentive to details; strong logical thinking
• Competitive salary
• Flexible schedule
• Social package
• English language courses
• Courses, webinars, seminars to increase professional skills
• Travel opportunities to international events
• Comfortable office located in the quiet neighborhood in the center of Kyiv, near Pechersk.
• Possibility to work remotely and onsite
• Snacks & fruit, foosball, fun office environment
• Horizontal hierarchy. No micromanagement pressure
• Open company culture where your ideas and initiatives are valued
• Regular team building & corporate events
• Ensure the best quality of the service provided for our customers
• Incident management
• Incidents intake via phone, emails or helpdesk
• Performing incident analysis
• Details/materials collection (stack traces, screenshots, logs, scanner files)
• Providing calls with clients
• Performing planned functional system monitoring
• Documentation update
A market-leading developer and provider of software solutions focused on control & management of the end-to-end cash supply chain, enhanced transparency, efficiency, and security. The international company is located in Amsterdam, the Netherlands, with active offices in 14 countries around the globe.
The company’s clients include commercial banks, central banks, cash-in-transit companies, that benefit from innovative security solutions.