• Excellent communication skills.
• Experience in management of team (at least 3 employees).
• Good verbal and written English are required (Advanced).
• Experience in working with data bases is a plus.
• BI, HubSpot experience is a plus.
1) Your professional and personal development:
— Multinational and intercultural experience;
— Corporate library;
— A world-class team to work with;
— Growth opportunities;
— Cutting-edge frameworks and technologies
— Competitive salary
— Health insurance after the probation period
— Common team activities
— Bonuses accordingly to the policy
— Work-life balance
3) Working environment
— Cozy office in the heart of Kyiv, close to all 3 underground lines (Maydan -
— Nezalezhnosti is 150 meters away)
— Start-up spirit (the team is being built from scratch);
— Remote work when needed
— Adequate teammates
This position is full time:
• Speaking with clients from USA and building the relationship.
• Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations.
• CRM data management, enrichment of information about the customers, making order in CRM and sourcing of additional client’s data.
• Client base analysis, segmentation and searching for upselling opportunities.
• Oversee the hiring, orienting, and training of an organization’s customer experience team.
• Define and implement standards/procedures for ensuring optimal customer experience.
• Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service.
Naranga is a leading franchise operations management software serving over 400 brands, mostly in USA. Founded in 2014 by a multi-location entrepreneur, Naranga provides a complete and easy-to-use franchise management solution.
Naranga is operated from Edible Brands Ukraine, technological and R’n’D center located in Kyiv. Our parent company is Edible Arrangements which is the leader in the American franchise market. Edible was founded in 1999 based on a deliciously different idea: a fruit bouquet. Since then, we’ve grown into America’s favorite gifting brand, with over 1,000 franchise locations, a world-class eCommerce function, and millions of customers every year.
In order to improve the customer relationship, dedication, and satisfaction, we are looking for Customer Experience Manager located in Kyiv.