Technical Support Engineer & Demo Specialist (.NET) (вакансія неактивна)

About the Role

This is a technical role, but not a standard developer position: strong .NET skills are the entry ticket, not the end goal. You’ll use them to understand and speak credibly about the product — the real focus is client-facing work, so it takes a different mix of skills than most engineering roles.

Responsibilities

First 1–3 Months — Research & Onboarding

• Go deep into the product’s functionality — every feature, workflow, and edge case
• Read and understand the underlying C#/.NET code well enough to answer “why” a feature works the way it does, not just “what” it does
• Document what you learn and raise questions with the team as you go
• Expect this phase to be research-heavy rather than output-heavy — that’s by design

Ongoing — Blended Development & Support

• Take on some hands-on development work on the product
• Run client demos and handle support requests directly, with this share growing over time
• Act as a second — and eventually primary — point of contact for anything demo- or support-related, so the business isn’t dependent on a single person
• Work closely with Sales and Marketing as client volume grows

Requirements

• Confident C#/.NET skills — 4+ years of hands-on experience — strong enough to explore, understand, and speak credibly about the product through the actual code, not just documentation or secondhand explanations
• Comfortable, confident English — this is the team’s working language
• A natural extrovert who genuinely enjoys talking to people — not someone who’d rather work heads-down in isolation
• Strong people skills and a genuinely positive attitude
• Confidence running client conversations, calls, and product demos
• Motivation to grow beyond pure development into product support, demos, and sales-adjacent work
• Patience for an extended learning period before producing “visible” output — the first months are about depth, not speed

Nice to Have

• German, French, or Spanish — a strong advantage; our product serves clients worldwide and is localized into these languages plus Japanese

Working Relationships & Growth

• You’ll work closely with the company’s leadership and our Marketing Director; there’s no dedicated project manager on this role — expect weekly syncs and an autonomous, low-micromanagement way of working
• Long-term, this role is designed to grow into a Product Manager position — not stay a side function

We Offer:

• 15 Days of vacation: Recharge and unwind with 15 business days of paid vacation each year.
• 12 Paid Sick Days: We care about your well-being — take time off whenever you need to feel your best.
• Public Holidays: Take time to celebrate, relax, and feel your best during official holidays.
• Accounting Support: Focus on your work — our accountant will take care of the paperwork.
• English Courses: Improve your communication skills with English lessons from native speakers.
• Professional Growth: We support your development by covering the cost of professional training and courses.
• Medical Insurance: Your well-being matters — we’ve got you covered with full medical support.
• Office: Work from our cozy Lviv office, fully equipped with generators and Starlink to keep you connected.
• Team Buildings: We love bringing people together — enjoy time with the team beyond work.
• IT Cluster Membership: Be part of the local tech community and enjoy exclusive perks.
• Work Equipment: Everything you need for comfortable work — laptop, mouse, keyboard.