Customer Success Manager (вакансія неактивна)

We are looking for an experienced Customer Success Manager to work with our subsidiary company Ubertesters (ubertesters.com).
As a Customer Success Manager, you will play a pivotal role in fostering strong client relationships, driving client satisfaction, and contributing to the growth of our business.
Your primary focus will be to ensure that our clients receive outstanding support and analyze the main value they see in working with us, as well as identify reasons that past clients left. If you are passionate about helping clients succeed, building relationships, and driving business growth, we would love to hear from you.

Qualifications for this position include:
● English fluency is essential.
● Bachelor’s degree in Business, Marketing, or a related field.
● Proven experience (1+ years) in a customer success or account management role, preferably in the tech/software industry.
● Excellent communication, interpersonal, and relationship-building skills.
● Strong problem-solving abilities and a proactive attitude.
● Data-driven mindset with the ability to analyze metrics and derive insights.
● Familiarity with software testing or QA processes is a plus.
● Proficiency in CRM software and Microsoft Office Suite.
● Ability to work independently and collaborate effectively with cross-functional teams.
● Exceptional organizational skills and attention to detail.

We offer:
● А place with friendly environment where you can reach your full potential and grow your career.
● Flexible work schedules.
● Work from home.
● Social package: paid sick leave and vacation.
● English courses, medical insurance.

Responsibilities:
● Act as the main point of contact for assigned clients, ensuring timely and effective communication.
● Understand clients’ testing needs, challenges, and goals, and provide tailored solutions.
● Proactively engage with clients to address concerns, provide solutions, and identify upselling opportunities.
● Collaborate with internal teams to ensure client needs are met and expectations are exceeded.
● Monitor client health and performance metrics, identifying areas for improvement and growth.
● Gather client feedback and advocate for clients’ needs within the organization.
● Develop and maintain strong relationships with clients to drive retention and expansion.
● Contribute to marketing and branding efforts through client success stories and testimonials.
● Analyze prospects who did not become clients to understand the reasons.

Ubertesters is a leading crowd-testing company that specializes in providing top-notch software testing solutions to clients across various industries.