Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
Eastern Peak is an international IT company with headquarters in Israel and R&D center in Ukraine. We are more than just colleagues — we are a friendly team that is ready for any challenges. The secret of our productivity is constant open-minded communication and creative atmosphere in our green office in the city centre.
12 червня 2023

Digital Support Engineer (вакансія неактивна)

віддалено

Необхідні навички

Eastern Peak is looking for an experienced Digital Support Engineer to join the team.

Qualifications for this position include:
Previous customer service experience at least one year.
Excellent written and good verbal level of English.
Self-governing and customer-oriented with keen attention to detail.
Strong analytical skills to investigate and resolve tech support tickets.
Understanding of the software processes.
Knowledge of SQL.

Буде плюсом

Desirable Experience:
Computer science degree

Пропонуємо

We offer:
А place with friendly environment where you can reach your full potential and grow your career.
Flexible work schedules.
Work from home.
Social package: paid sick leave and vacation.
English courses, medical insurance.

Обов’язки

Responsibilities:
Interact with customers via emails.
Resolve software issues ability to isolate them.
Handling and resolving all customers complaints and requests.
Helping clients to get the most out of our platform
Provide informative and well-organized feedback within the engineering team about new trending issues.
The granting of access rights to the users, or the customers.
Collaborate with team members or other departments to work through the client`s issues.

Про проєкт

Founded in London in 1995 as a private members’ club for people in the creative industries, Soho House & Co has since opened clubs across Europe, North America and Asia, as well as restaurants, cinemas, workspaces, spas and bedrooms. Now they have 27 clubs around the world, with more in the works, there mission has always been the same: to create a comfortable home from home.