We’re creative enthusiasts who build our own B2B digital software products
23 травня 2022

Customer Support Representative — English (100% remote, full-time) (вакансія неактивна)

віддалено

Looking for a tech / customer support representative to join our team (B2B SaaS product)

Project bit.ly/3yHBcRC
Sales automation platform designed for marketers, business owners, and sales teams that allow automating lead generation on LinkedIn

Here is some of what you will do:

— Provide timely and strategic customer support via live chat and email in Intercom

— Successfully onboard new users, help set up their accounts, troubleshoot issues, and ensure they are getting the most out of our mobile platform.

— Advocating for the customer by taking their feedback and sharing it with other departments, to improve processes and product offerings.

— And everything else that goes along with providing outstanding customer service!

Mandatory requirements:

*Fluent in English (written)

*2+ years in customer support

*Basic knowledge of ticketing systems (e.g. Intercom, Zendesk, JIRA, Salesforce, etc)

*Previous experience within a SaaS business environment would be perfect

*Strong organizational skills and ability to follow up and track multiple issues/projects

*Good communication, written, and interpersonal skills

*Readiness to cover 8-hour shifts, 14-22 schedule UA time. Weekend coverage is highly appreciated;

Here is what we offer:

— 100% remote position

— Competitive salary

— Paid vacation of 24 days per year

— Amazing time working with great people on a superb project

Hiring process:

✅Zoom interview — ✅Grammar test — ✅Offer