Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
What is DreamTeam? DreamTeam is the first infrastructure platform for esports and gaming that solves problems of hundreds of millions of gamers who want to find teammates, improve their skills, manage teams.
22 жовтня 2019 Перша робота

Customer Support Representative (вакансія неактивна)

Київ

We are looking for a talented, goal-oriented, punctual, diligent, committed and decent person to join us as a Customer Support Specialist to provide high-level quality support for million of our customers across the world.

More than just a job

We help mass adoption of esports and unlocking a market for hundreds of millions of gamers and thousands of advertisers and sponsors, and you too can have an impact on this ride
Passionate, diverse, and supportive team members
Open, transparent, and bureaucracy-free company culture
Competitive compensation package

Skills to excel

Advanced/Fluent written and spoken English
Customer orientation and ability to adapt/respond to different types of characters
Excellent verbal and written communication skills
Ability to multi-task, prioritize, and manage time effectively
Stress resistance
Ability to work independently

Will be a plus

Customer service skills and experience
Experience with CRM systems (Zendesk etc.)
International exchange programs participation
Advanced level of other languages
Knowledge in eSports
High typing speed.

What you’ll do

Resolve basic to complex support issues for customer inquiries received via omni-channel support (emails, social media, live chat)
Determining the cause of the problem; selecting and explaining the best solution to solve the problem;
Manage large amounts of incoming requests
Provide accurate, valid and complete information by using the right methods/tools
Become a product expert and provide documentation updates to our knowledge base
Ensure customers’ satisfaction while keeping to simple way of providing info
Flexibility to work a variety of shifts (nights, weekends, holidays)