Customer Support Specialist (вакансія неактивна)

We are looking for a Customer Support Representative to join our growing team in the DMarket and help us increase our customers’ satisfaction levels.

Required skills:

• 1+ years of Customer Support experience
• FinTech experience would be a great advantage
• Interested in the gaming industry
• Literacy, responsibility, attention, stress resistance are a must
• Excellent communication skills and customer-oriented approach
• Ability to multitask
• Upper-intermediate level of English
• Crazy-fast typer
• Confident Steam user is required

Responsibilities:

• Provide written support for customers in chats, tickets, instant messengers, and social media — no calls
• Communicate with users in English/Ukrainian
• Review and moderate KYC applications
• Review and moderate profiles marked by the system as suspicious
• Address customers’ inquiries to relevant departments by creating tickets; informing the customers about these tickets’ resolution
• Be flexible in a dynamic environment, quick-paced changes are constant

We offer:

• Team of like-minded professionals
• Insurance
• A unique project with modern technologies
• The perspective of career and financial growth
• Budget for professional development
• Flexible timetable

Location:

Ukraine (Kyiv preferred); Remote Work

Who we are: Our company started from gamers community garage sales in 2008. We develop and support own game projects and always try to keep that old-school gaming community sense of friendship and humor in our company. We launched e-commerce Steam™ skins trading platform with 2 million visitors monthly and became the World’s TOP #1 merchant of digital goods. And now we are developing the new worldwide project.

About project: DMarket is a new ecosystem where gamers, developers, and entrepreneurs can efficiently and securely evaluate and trade virtual items. We combine blockchain technologies and seven years of industry experience to open this multi-billion dollar market to the existing world economy.

Join DMarket team today!