Необхідні навички
- 1+ years of Customer Support experience;
- Interested in gaming industry;
- Literacy, responsibility, attention, stress resistance are a must;
- Excellent communication skills and customer-oriented approach;
- Ability to multitask;
- Upper-intermediate level of English;
- Crazy-fast typer;
- Confident Steam user would be a great plus.
Обов’язки
- Provide written support for customers in chats, tickets, instant messengers, social media — no calls;
- Communicate with users in English/Ukrainian/Russian;
- Review and moderate KYC applications;
- Review and moderate profiles marked by system as suspicious;
- Address customers’ inquiries to relevant departments by creating tickets; informing the customers about these tickets’ resolution;
- Be flexible in a dynamic environment, quick-paced changes are constant.
Пропонуємо
- Shift schedule (08:00–16:00, 12:00-20:00, 16:00–24:00, 24:00–08:00);
- Team of like-minded professionals;
- Insurance;
- Unique project with modern technologies;
- Perspective of career and financial growth;
- Free English classes;
- Budget for professional development.
Про проект
Who we are: Our company started from gamers community garage sales in 2008. We develop and support own game projects and always try to keep that old-school gaming community sense of friendship and humor in our company. We launched e-commerce Steam™ skins trading platform with 2 million visitors monthly and became the World’s TOP #1 merchant of digital goods. And now we are developing the new worldwide project.
About project: DMarket is a new ecosystem where gamers, developers, and entrepreneurs can efficiently and securely evaluate and trade virtual items. We combine blockchain technologies and seven years of industry experience to open this multi-billion dollar market to the existing world economy
Join Dmarket team today!