DiPocket — это продукт, объединяющий в себе платежную систему и платформу по предоставлению финансовых услуг. Обладая инновационной функциональностью, DiPocket вот уже 5 лет работает на рынке Европы как эмитент электронных денег — выпускает карты, обслуживает платежи. Наши офисы находятся в Лондоне, Вильнюсе, Варшаве, Киеве, Харькове.
25 марта 2021

Operational support specialist / Customer support specialist (Tier 2) (вакансия неактивна)

Киев

Необходимые навыки

Requirements:
2 years + experience in fintech companies / banks / financial institutions etc. as an operational support specialist, customer support / economist / financier etc.
Basic knowledge of financial products (cards etc.), financial transactions
Good command of English (Upper-Intermediate)
Good command of MS Office software
Independence, ability to make decisions and solve problems
Positive attitude to customers, stress resistance
Flexibility in terms of working hours (maximum of 40 hours per week)
Higher education (degree completed or in progress)

Будет плюсом

Would be an advantage:
Understanding of requests written in Polish
Experience in customer support (Tier 1/Tier 2), call-centres etc.
Experience in working with customer ticketing systems / CRM systems
Basic understanding of sql queries writing

Предлагаем

Working conditions:
Work in a stable company over unique projects
Friendly and a very talented team who will be supporting you in your professional development
Competitive compensation
Opportunities for career and professional growth
Medical insurance
Professional development options

Обязанности

Responsibilities:
Dealing directly with customers by email
Handling and resolving DiPocket products usage queries (including investigating failed transactions, registrations etc.)
Escalating requests and unresolved issues to the appropriate team members
Keeping records of any interaction with customers
Ensuring excellent service standards
Following communication procedures and policies