Operations Excellence & Digitalization Manager

Basic collaboration set-up

Location: Kyiv, Ukraine (hybrid: 3 day office / 2 days remote work)

Reports to: Operations Director

Job Type: Full-Time / Contract

Company Description:

Diia.City United is a business association — the dynamic hub, where Ukrainian tech businesses come together to make game-changing moves to create business space for tech companies to scale globally from Ukraine.

Our members, residents of Diia.City United, are dedicated to propelling the potential of the Ukrainian tech business, creating a thriving ecosystem for global expansion. Our association was founded by the following industry leaders: Ajax, Genesis, MacPaw, Monobank, Netpeak Group, Roosh.

Now we gather 200+ company members from different tech streams. We are a community of forward-thinking tech companies, united to reshape Ukraine’s technological landscape and drive global growth. Our mission is to create impactful solutions that foster social and economic change for the communities we serve.

Overview/Role Description:

Who We Are Looking For:

We are looking for a systematic and tech-savvy Operations & Digitalization Manager who will become the “architect” of our internal efficiency. The Association is growing rapidly, and we need a person who can turn chaotic workflows into structured processes and lead our digital transformation.

You will not just be an administrator; you will be a Product Owner of our internal ecosystem. Your main goal is to build the operational backbone of the Association, starting from mapping processes from scratch to fully automating them via the implementation of the Creatio ERP system.

You are the right fit if you love order, speak the language of BPMN, and have experience implementing CRM/ERP systems (preferably Creatio).

Responsibilities:

• Process Architecture (SOPs): Audit, design, and document internal business processes from scratch (HR, Finance, Membership Management, Document Flow, etc.). Create clear regulations, instructions, and knowledge bases.
• ERP Implementation (Creatio): Act as the Project Manager/Product Owner for the implementation of Creatio — our first CRM/ERP system. You will migrate operations from Google Drive/Excel to a centralized system, managing the relationship with vendors, writing technical requirements (ToR), and overseeing user acceptance testing (UAT).
• AI Adoption Strategy: Identify and implement practical AI applications for all routine processes. Propose and execute AI-driven solutions to automate tasks, analyze data, and optimize workflows (e.g., using LLMs for drafting, data extraction, or automated summaries).
• Digitalization & Tools: Build the digital infrastructure from the ground up. Currently, we operate primarily on Google Drive, mandatory financial software, and digital signature tools. Your task is to integrate these with Creatio and introduce new specialized tools, including Generative AI Agents (Gemini + Google Drive) for workspace-specific LLM context, to create a seamless ecosystem.
• Continuous Improvement: Regularly review and optimize operational workflows to remove bottlenecks. Ensure that “written rules” are actually followed by the team.
• Data Management: Establish data governance standards. Ensure the accuracy and security of our member database and operational data.
• Team Onboarding & Support: Train the team on new processes and software. Create guides and conduct workshops to ensure high adoption rates of the ERP system. Provide hands-on technical support: assist colleagues with setting up accounts, troubleshooting software bugs, and configuring tools (Google Workspace, Zoom, etc.). Technical support for key online meetings (Board meetings, General Assemblies): ensure smooth connectivity, recording, and troubleshooting during live calls.

Requirements:

• 5+ years of experience in Operations Management, Business Analysis, Project Management, or a similar role in the Tech sector.
• Proven experience in implementing CRM/ERP systems is a must. Experience with Creatio (Terrasoft) will be a significant advantage.
• Strong understanding of Business Process Management (BPM). Deep knowledge of BPMN 2.0 notation (certification will be an advantage).
• Professional proficiency in process modeling tools (Visio, Miro, Canvas).
• Experience in creating documentation from zero: policies, SOPs, user manuals.
• Tech-savviness: Proficiency in modern collaboration tools (Google Workspace, Slack, Zoom, Task Managers).
• Hands-on experience with AI tools for work efficiency (ChatGPT, Gemini, etc.) to accelerate document creation and analysis. Experience with Google Agent Space and Google Colab will be a plus.
• Fluency in Ukrainian and Upper-Intermediate (B2) English.
• Structured thinking, attention to detail, and the ability to explain complex technical things in simple words.

Key Competencies:

• Systematic Thinking: The ability to see the “big picture” of how different departments interact and build logical connections between them.
• Change Management: Ability to drive the adoption of new tools and processes within the team, overcoming resistance to change.
• Project Management: Strong skills in planning, resource allocation, and vendor management.
• Problem Solving: A proactive approach to identifying operational gaps and fixing them before they become critical issues.

Why Join Us?

By joining our team, you will:

• Build the Foundation: Create the operational “DNA” of an organization that unites the biggest tech companies in Ukraine.
• Drive Innovation: Lead the digital transformation and implement top-tier tech solutions (Creatio).
• Impact: Work alongside industry leaders to drive impactful changes in the Ukrainian tech ecosystem.
• Growth: Enjoy a dynamic environment with competitive compensation and opportunities for professional development.

To Apply:

Please send your resume and a brief cover letter describing your experience with process documentation &optimization and CRM/ERP implementation to [email protected].