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DI provides a full set of Software Engineering services and trusted by our clients to deliver mission-critical solutions in Retail, Education, Aviation, and Healthcare.
7 серпня 2018

Application Support Manager (вакансія неактивна)

Одеса

Необхідні навички

— Previous experience of managing business applications at least 3 years;
— Good line management skills that include building and maintaining a high performing application support team;
— Sound decision making skills;
— Knowledge and experience of dealing with escalation routes when problems arise;
— Strong analytical skills;
— Strong experience working in support environment;
— Excellent communication and presentation skills at all levels of the business.

Буде плюсом

— Familiar and confident around ITIL processes;
— Managing disaster recovery of enterprise applications;
— Knowledge of Microservice architecture;
— Knowledge of Amazon cloud solutions.

Пропонуємо

— Competitive compensation depending on experience and skills
— Individual training programs
— English Courses in the office
— Sport facilities and bicycle friendly office
— 40 hours/week flexible working schedule
— Friendly and supportive company environment

Обов’язки

— Progressing any support and liaise with internal and outsourced teams to ensure the prompt resolution of all requests in line with the Service/Operational Level Agreements;
— Taking ownership and responsibility of all applications that are supported by the business;
— Participating in crisis situations for supported applications working with IT teams, which may involve complex technical hardware or software problems;
— Ensuring the support team has clear guidelines on how to request for effective information from users whilst troubleshooting;
— Acting as Relationship manager between Development team and the business. This will include responsibility for the management of SLA’s and points of escalation;
— Management of the 24*7*365 rota for 1st line and 2nd line teams;
— Knowledge base management;
— Undertaking application support training for team;
— Responsible for setting up team process and procedures to ensure SLA are met, handover between geographically dispersed support team are coordinated.

Про проєкт

We are looking for an Application Support Manager for the team that provides support of the applications used by both internal and external users. Our client is the first and only global aviation company.

You will lead a team of 6-8 applications support analysts and developers to provide first class application support services.