Digitally Inspired(DI) Ltd is a fast-growing technology and software engineering Consultancy for business. We are based in London, UK and have over 250 engineers in R&D offices in Odesa, Lviv and Kyiv, Ukraine.
26 августа 2021

Support Engineer (вакансия неактивна)

Киев, Львов, Одесса, удаленно

We are looking for a Support Engineer for the team that provides support for the applications used by both internal and external users. E-commerce platform for one of the largest builders’ merchants in the UK. Our client is taking on the complete redevelopment of the existing legacy platform with the focus on UX and Responsive Web Design, and Microservice Platform. It is aiming to remove vendor locking and fully leverage the latest Open Source technical stack delivering the eCommerce platform of the future.

Your Responsibilities

  • Progressing any support and liaise with internal teams to ensure the prompt resolution of all requests in line with the Service/Operational Level Agreements;
  • Taking ownership and responsibility of all applications that are supported by the business;
  • Participating in crisis situations for supported applications working with IT teams, which may involve complex technical hardware or software problems;
  • Following guidelines and suggestions on how to request effective information from users whilst troubleshooting;
  • Working in the UK business hours rota 2nd line team;
  • Knowledge base updating;
  • Following team processes and procedures to ensure SLA are met.

Required Skills, Qualifications, and Experience

  • Previous experience of supporting business applications at least 2 years;
  • Sound decision-making skills;
  • Knowledge and experience of dealing with escalation routes when problems arise;
  • Strong analytical skills;
  • Strong experience working in support environment;
  • Excellent communication and presentation skills at all levels of the business;
  • Knowledge of Amazon cloud solutions, networks.
  • Familiar and confident around ITIL processes;
  • Knowledge of Microservice architecture;
  • AWS cloud infrastructure;
  • Linux administration (support, monitoring, troubleshooting);
  • Good understanding of network technologies (TCP/IP, DNS, HTTP/S, Load Balancing, etc.);

Will be a plus

  • React
  • GraphQL
  • REST, JSON

We offer:

  • Competitive compensation depending on experience and skills
  • Individual training programs
  • 40 hours/week flexible working schedule
  • Friendly and supportive company environment