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DexDigital — is an e-commerce business operating globally for more than 5 years now. We are second to none when it comes to world-changing ambitions, and our mission perfectly illustrates this aspiration. Our primary focuses lie within product development and implementation, outstanding marketing and customer experience.
1 серпня 2019 Перша робота

Customer Support Representative (вакансія неактивна)

Київ $500–900

DexDigital — a fast-growing e-commerce company is looking for a talented and energetic customer support representative to efficiently maintain customer relations and process incoming orders.

This is a position for a person who is ready to mix 3 shifts:
Morning shift:7 AM — 3 PM;
Day time Shift: 3 PM — 11 PM;
Night Shift: 11 PM — 7 AM.

Position requires working from our office in Kyiv a minimum of 5 shifts per week. Over the course of the next 6-9 months, the department will expand to twice its size now, and you can be one of the pillars of this tremendous growth.

You will be expected to bring the following results:
• Full coverage of incoming workloads and customer maintenance;
• Efficiently managing executors by safeguarding the delivery of the product and monitoring its basic instructions compliance;
• Excellent and friendly communication tactics both in chat and by the phone;
• Achieving close to 5% or complete elimination of the product delays, dispute escalations, or cancellation indexes;
• Following and attaining objectives per personal development plan;
• Bug-reporting and CRM optimization suggestions.

An ideal candidate possesses the following qualities/values:
• Relevant work experience from 6 months;
• Outstanding English knowledge: both written and verbal;
• Responsible, able to fireproof every single decision taken;
• Time-bound, attentive to detail;
• Life-loving, open-hearted and fun;
• Disciplined, quick-learner;
• Ambitious;
• Has a desire to perform actions in non-ordinary ways.

We offer:
• Flexible schedule;
• Bonuses according to achieved objectives;
• Stable company that will not crumble;
• Young and friendly team;
• Taxi compensation for Night/Morning shifts;
• Speaking Club with native speakers and corporate library;
• Paid sick leave;
• Opportunity to grow inside the company, practice language, become a better well-rounded person.

If you want to build a career in an ambitious company and become a manager in the future — send us your CV to our email or Telegram @valeriiaHR and we will discuss the details :)