DexDigital is a product company engaged in the creation and promotion of content on Western markets. We are a full-cycle company — we cover the whole process from writing content and working with clients to development, administration and marketing.
We are looking for Senior Manager who realizes the importance of self-realization, self-development, result-orientation and non-stop learning; values a sense of significance in the team.
Your mission: to built up a relationship of trust with our English-speaking clients, provide them with a super service and take part in building the department.
What we expect from you:
• English level — Advanced (oral and written)
• at least 1 year of working experience on a similar position (chats, calls);
• you know how to prioritize and effectively multitask;
• you are ready to take responsibility for your decisions and the decisions of your team;
• you know how to work under pressure and make sensible decisions;
• you can lead a team and motivate them to achieve the set goals;
• you know how to get along with anyone and resolve conflicts with minimal losses;
• you can provide turnkey solutions and find the best way out in case of force majeure
• emotional stability.
Will be a plus:
• experience with tools such as Zendesk, Pidgin, Zopim and other;
• blind-typing.
Here are your tasks for the first six months:
• integrate into the procedures of the company;
• implement the plan of the quality of 90%+;
• build technical expertise in our CRM.
After the achievement of the expected results, you will have the possibility to become a manager of the department. Your tasks will be next::
• taking part in building the department (help with recruiting, integrating and onboarding new employees);
• working with the team: setting up goals, motivating, development, control of results and department review;
• administrative tasks (creating a schedule, keeping track of vacation and sick leave days, taxi reimburshments etc.);
• conducting analysis of the work of the department according to key metrics and create improvement plans;
• supporting our clients (to a lesser extent).
What else you should know:
• education is an important part of the workflow and the culture of our company;
• we are result-oriented — each team member has KPIs and +30% bonus is applied upon their fulfillment;
• we provide an opportunity to realize your potential and implement your ideas;
• we have a corporate library and hold weekly speaking clubs with native speakers;
• the schedule is flexible — we mix 3 shifts
• the company provides reimburse for a taxi to morning and from night shift and pays for 7 days of sick leave per year;
• our office is located in 5 minutes walk from Palats Sporty or Ploscha L’va Tolstogo metro stations.
If you want to build a career in an ambitious company and become a manager in the future — send us your CV to our email [email protected] or Telegram @valeriiaHR and we will discuss the details :)