Сучасна диджитал-освіта для дітей — безоплатне заняття в GoITeens ×
DexDigital — is an e-commerce business operating globally for more than 5 years now. We are second to none when it comes to world-changing ambitions, and our mission perfectly illustrates this aspiration. Our primary focuses lie within product development and implementation, outstanding marketing and customer experience.
12 червня 2019

Senior Customer Support Representative (вакансія неактивна)

Київ

DexDigital is a product company engaged in the creation and promotion of content on Western markets. We are a full-cycle company — we cover the whole process from writing content and working with clients to development, administration and marketing.

We are looking for Senior Manager who realizes the importance of self-realization, self-development, result-orientation and non-stop learning; values a sense of significance in the team.

Your mission: to built up a relationship of trust with our English-speaking clients, provide them with a super service and take part in building the department.

What we expect from you:
• English level — Advanced (oral and written)
• at least 1 year of working experience on a similar position (chats, calls);
• you know how to prioritize and effectively multitask;
• you are ready to take responsibility for your decisions and the decisions of your team;
• you know how to work under pressure and make sensible decisions;
• you can lead a team and motivate them to achieve the set goals;
• you know how to get along with anyone and resolve conflicts with minimal losses;
• you can provide turnkey solutions and find the best way out in case of force majeure
• emotional stability.

Will be a plus:
• experience with tools such as Zendesk, Pidgin, Zopim and other;
• blind-typing.

Here are your tasks for the first six months:
• integrate into the procedures of the company;
• implement the plan of the quality of 90%+;
• build technical expertise in our CRM.

After the achievement of the expected results, you will have the possibility to become a manager of the department. Your tasks will be next::
• taking part in building the department (help with recruiting, integrating and onboarding new employees);
• working with the team: setting up goals, motivating, development, control of results and department review;
• administrative tasks (creating a schedule, keeping track of vacation and sick leave days, taxi reimburshments etc.);
• conducting analysis of the work of the department according to key metrics and create improvement plans;
• supporting our clients (to a lesser extent).

What else you should know:
• education is an important part of the workflow and the culture of our company;
• we are result-oriented — each team member has KPIs and +30% bonus is applied upon their fulfillment;
• we provide an opportunity to realize your potential and implement your ideas;
• we have a corporate library and hold weekly speaking clubs with native speakers;
• the schedule is flexible — we mix 3 shifts (7-15; 15-23; 23-7);
• the company provides reimburse for a taxi to morning and from night shift and pays for 7 days of sick leave per year;
• our office is located in 5 minutes walk from Palats Sporty or Ploscha L’va Tolstogo metro stations.

If you want to build a career in an ambitious company and become a manager in the future — send us your CV to our email [email protected] or Telegram @valeriiaHR and we will discuss the details :)