A fast-growing e-commerce company is looking for a talented and energetic customer support representative to efficiently maintain customer relations and process incoming orders.
This is a position for a person, who will work in one of/or mix 3 variations:
Morning shift: 7 AM — 3 PM;
Day time Shift: 3 PM — 11 PM;
Night Shift: 11 PM — 7 AM.
Position requires working from our office in Kiev a minimum of 5 shifts per week. Over the course of the next
An ideal candidate possesses the following qualities/values:
• Outstanding English knowledge: both written and verbal;
• Responsible, able to fireproof every single decision taken;
• Time-bound, attentive to detail;
• Life-loving, open-hearted and fun;
• Disciplined, quick-learner;
• Having a desire to perform actions in nonordinary ways.
• Flexible schedule;
• Paid probation of up to 2 weeks;
• Free training program;
• Bonuses according to achieved objectives;
• Stable company that will not crumble;
• Young and friendly team;
• Taxi compensation for Night/Morning shifts;
• Opportunity to grow inside the company, practice language, become a better well-rounded person;
• Office in the city centre.
You will be expected to bring the following results:
• Full coverage of incoming workloads and customer maintenance;
• Efficiently managing executors by safeguarding the delivery of the product and its basic instruction following;
• Achieving OKRs set by your team-leader;
• Excellent and friendly communication tactics both in chat and by the phone;
• Achieving close to 5% or complete elimination of the product delays, dispute escalations, or cancellation indexes;
• Following and attaining objectives per personal development plan;
• Bug-reporting and CRM optimization suggestions.
Be the one who starts his/her career with us and spread your wings to achieve remarkable personal and professional growth. We are waiting for your queries ;)