DexDigital — is an e-commerce business operating globally for more than 5 years now. We are second to none when it comes to world-changing ambitions, and our mission perfectly illustrates this aspiration. Our primary focuses lie within product development and implementation, outstanding marketing and customer experience.
30 августа 2021

Customer Support Representative (вакансия неактивна)

Киев

Hello!
It’s DexDigital life chat :)

What’s new?

Our team is looking for a Customer Support Agent who is committed to ensuring our English-speaking customer loyalty. We need you to keep improving our business, and in our turn — we will provide you an opportunity to grow as a Supervisor / Shift Manager, and more.

What’s about your company?

We are a product IT company, operating for 5+ years. Everyday customer issues come throughout our education sphere product, which we develop, promote and administrate.

Here we are:

Instagram — DOU — Facebook

Okay! And what are my main duties?

  • resolving requests of customers via emails / live chats (70%) and calls (30%) — no cold calling;
  • creating a positive client experience in the long-term;
  • working with CRM and client database;
  • interacting with other teams.

Which competencies should I possess to apply?

  • written and spoken English B2-C2;
  • experience in Support / Sales / English Teaching from 6 months;
  • empathy, customer-focus, attention to detail;
  • ability to work in a high-loaded atmosphere;
  • preferred experience with CRM systems.

Why DexDigital is the company I’m looking for?

  • unique long-term perspective experience with global markets;
  • open environment and possibility to make your input to it;
  • covering the cost of training;
  • flexible schedule — 3 mixed shifts (7:00 — 15:00; 15:00 — 23:00; 23:00 — 7:00), 2 night shifts per week;
  • taxi to the morning and from the night shift;
  • 10 vacation days and 5 days of sick leave per year;
  • corporate library and speaking clubs;
  • medical insurance;
  • board games and team active weekends;
  • snacks and fruits, pizza-day;
  • office near Teatralna / Zoloti Vorota.

Looks interesting to me!

To apply, send us your CV with your salary expectations and we will discuss the details :)
Have a wonderful day!