DexDigital — is an e-commerce business operating globally for more than 5 years now. We are second to none when it comes to world-changing ambitions, and our mission perfectly illustrates this aspiration. Our primary focuses lie within product development and implementation, outstanding marketing and customer experience.
21 апреля 2021

Customer Support Representative (вакансия неактивна)

Киев

Hello!

DexDigital is a product company engaged in the creation and promotion of content on Western markets. We are a full-cycle company — we cover the whole process from writing content and working with clients to development, administration and marketing.

We are looking for a Junior / Middle / Senior Customer Support Representative who attaches importance to self-realization, self-development, result-orientation and wants to build a career as a Supervisor / Shift Manager.

Your mission: to build up a relationship of trust with our English-speaking clients and provide them with superb customer service (we don’t have cold calling).

What we expect from you:
experience in Сustomer Support / Sales / Account with native-speakers from 6 months;
Advanced level of written and spoken English;
• you know how to prioritize and effectively multitask;
• you are ready to take responsibility for your decisions;
• you know how to work under pressure;
• you know how to get along with anyone and resolve conflicts with minimal losses;
• you can provide turnkey solutions and find the best way out in case of force majeure.

Here are your tasks for the first 3-6 months:
• integrating yourself within the company;
• resolving support issues for customer inquiries received via emails, live chats and calls (30%);
• сooperate with other teams on customer issues;
• building technical expertise in our CRM.

What else you should know:
• you can reach the opportunity to build a career and gain an experience that will serve you in a long-term perspective;
• education is an important part of the workflow and the culture of our company, we cover the cost of training;
• we provide an opportunity to realize your potential and implement your ideas;
corporate library and speakings clubs;
• the schedule is flexible — we mix 3 shifts (7:00 — 15:00; 15:00 — 23:00; 23:00 — 7:00), 2 night shifts per week are required;
• the company provides taxi to the morning and from the night shift;
• 10 vacation days and 5 days of sick leave per year;
• corporate medical insurance;
• we like to have board games together and spend active weekends;
• snacks and fruits, pizza day, and our own terrace;
• office is located in a 10-minute walk from Palats Ukraina / Olympiyska / Pecherska metro station.

If you want to build a career in an ambitious company and become a manager in the future — send us your CV and we will discuss the details :)