Application Support Engineer (вакансія неактивна)

About the Role
We are currently looking for an experienced .Net Software Support Engineer to join our Application Support Team. The ideal candidate will have a strong background in investigative root cause analysis, incident management, and a solid understanding of both hardware and software systems. The candidate will work on key projects that require expertise in .Net, SQL Server, and Azure services, including Function apps, AKS, AppInsights, APIM, Storage containers, and ASB. Additionally, new projects in the pipeline involve MS Dynamics and Power Platform, so at least one candidate should be experienced in this area.

Requirements:
— Proven experience in investigative root cause analysis and incident management
— Familiarity with application development tools (Visual Studio, ADO, SSMS, etc.)
— Strong knowledge of hardware, software, application, and systems engineering
— Experience working within Agile frameworks
— Proficiency in Test-Driven Development, Continuous Integration, and similar methodologies
— Demonstrable contribution to quality control in solution and application developments
— Desirable exposure to and understanding of:

• C# .NET, related tooling, and technologies
• Web services and microservices architecture
• Development frameworks such as Angular and Xamarin
• SQL Server
• Web development — Intermediate level of English

Additional Preferred Experience:
— Experience with Azure services (Function apps, AKS, AppInsights, APIM, Storage containers, ASB)
— Experience with SharePoint
— Strong background in MS Dynamics and Power Platform for at least one candidate

Responsibilities:
— Provide software development and support expertise within the Application Support Teams — Support applications in resolving issues
— Handle 3rd line incidents raised by the customer and liaise with end-users and customers to troubleshoot technical issues
— Implement best practices in support of external and internal project initiatives
— Maintain accurate records of support queries and formulate recommendations to prevent future repeated issues
— Ensure Alerting & Monitoring requirements from a production perspective are addressed in every project and system under change
— Maintain excellent customer relationships and ensure good communication

We offer:
— Providing freedom and initiative for decision-making
— Courses and education
— English courses twice a week
— Strong corporate management and transparent strategy
— Unlimited area for self-development and personal growth
— A set of benefits like video games, flexible working hours and high salary
— Regular team buildings